Client-Facing Service Delivery Lead

Alphasys Philippines Inc.; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Alphasys Philippines Inc. is seeking a Service Delivery Manager in Cebu City to own client-facing service delivery across managed services, enhancements and ongoing client engagements.

You will drive service rhythm with planning, reporting, backlog management, risk tracking and delivery communications, coordinating with service delivery leads and technical teams. The role emphasizes organization, stakeholder management, clear communication and governance to ensure client priorities are

Qualifications

• Bachelor's degree in Information Systems/Information Technology/Business Administration/Project Management/Computer Science or related field.
• Experience in client-facing service delivery, account coordination, project coordination or managed services environments.
• Experience supporting delivery planning, reporting, backlog management and operational follow-up.
• Experience working with technical, functional or digital delivery teams.
• Experience managing client expectations and communicating delivery progress effectively.
• Experience coordinating multiple stakeholders, priorities and workstreams.
• Experience supporting risk management, escalations, actions and decision tracking.
• Understanding of how platforms, services, users and delivery teams interact.
• Ability to create structure and clarity in environments where work may be reactive or fragmented.
• Strong written and verbal communication skills

Responsibilities

• Act as a trusted client-facing contact for service planning, coordination and communication.
• Build and maintain strong client relationships by understanding business goals, priorities and service expectations.
• Facilitate regular service planning, review and governance conversations.
• Support clients in prioritising work across managed services, enhancements and support activities.
• Communicate delivery progress, risks, blockers, actions and next steps clearly.
• Manage expectations around capacity, timelines, scope and delivery trade-offs.
• Ensure clients have confidence in the management and direction of their service.
• Establish and maintain a consistent operating rhythm across planning, delivery, reporting and service reviews.
• Coordinate with delivery teams to understand capacity, progress and dependencies.
• Maintain visibility of current work, upcoming activities and future client needs.
• Support effective meeting documentation, service summaries and planning records.
• Work closely with Service Delivery Leads, consultants, developers, testers, project managers and specialists.
• Clarify ownership, responsibilities, actions and delivery expectations.
• Promote disciplined communication, documentation and follow-through.
• Support a consistent service experience across all delivery contributors.

Skills

Stakeholder management

Client relationship management

Communication skills

Delivery planning

Risk management

Team coordination

Education

Bachelor's degree in Information Systems/Information Technology/Business Administration/Project Management/Computer Science

Job description

Alphasys Philippines Inc. is seeking a Service Delivery Manager in Cebu City to own client-facing service delivery across managed services, enhancements and ongoing client engagements.

You will drive service rhythm with planning, reporting, backlog management, risk tracking and delivery communications, coordinating with service delivery leads and technical teams. The role emphasizes organization, stakeholder management, clear communication and governance to ensure client priorities are