Delivery Lead & Associate Director: Client Delivery Strategy

Accenture in the Philippines; Philippines; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Lead Associate Director to guide service delivery across client portfolios in a RTO setting. The role emphasizes building client relationships, leading delivery strategy, and driving continuous improvement to meet SLAs.

The incumbent will manage engagement and staffing, with oversight of prioritization and task management on a weekly basis, and will participate in risk decisions across multiple teams to protect project outcomes and company

Qualifications

• 8 to 12 years relevant work experience in RTR.
• 5 to 10 years supervisory experience.

Responsibilities

• Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people’s engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area

Skills

Client relationship

Delivery leadership

People management

Risk management

Staffing & recruiting

Job description

Accenture in the Philippines is seeking a Delivery Lead Associate Director to guide service delivery across client portfolios in a RTO setting. The role emphasizes building client relationships, leading delivery strategy, and driving continuous improvement to meet SLAs.

The incumbent will manage engagement and staffing, with oversight of prioritization and task management on a weekly basis, and will participate in risk decisions across multiple teams to protect project outcomes and company