Client-Facing Partner Success Lead for SaaS Onboarding

Resolv Global; San Fabian; On-site; PHP 433,000 - 692,000; Full time

Job summary

Resolv Global seeks a proactive Partner Support Specialist to own client conversations from kickoff to resolution. You will onboard and train client teams, troubleshoot complex issues, and collaborate with Sales, Operations, Product, and Engineering to ensure smooth outcomes.

You’ll need strong communication skills, a customer-first mindset, and the ability to manage multiple client priorities in a fast-moving environment.

Qualifications

• 2+ years in SaaS Customer Success or related client-facing role.
• Experience onboarding customers and leading demos/training.
• Strong ability to troubleshoot and identify root causes.
• Excellent written and verbal communication.
• Ability to stay calm under pressure and own issues.

Responsibilities

• Onboard new clients via kickoff calls and training sessions.
• Become a trusted point of contact after launch.
• Monitor client adoption and identify issues early.
• Respond quickly when a client is blocked or needs immediate support.
• Lead difficult conversations with calm and clear judgment.
• Troubleshoot workflow, platform, and process issues.
• Gather client feedback and identify areas for improvement.
• Work with Sales on renewal, expansion, and upsell opportunities.
• Manage multiple clients, projects, and issues simultaneously.

Skills

SaaS Customer Success

Onboarding & Training

CRM / Support Tools

Technical Troubleshooting

Communication

Ownership & Proactivity

Tools

CRM systems

Ticketing systems

Support platforms

Implementation workflows

Job description

Resolv Global seeks a proactive Partner Support Specialist to own client conversations from kickoff to resolution. You will onboard and train client teams, troubleshoot complex issues, and collaborate with Sales, Operations, Product, and Engineering to ensure smooth outcomes.

You’ll need strong communication skills, a customer-first mindset, and the ability to manage multiple client priorities in a fast-moving environment.