Client Experience Strategist

WSP; Pasig; On-site; PHP 420,000 - 780,000; Full time

Job summary

WSP Pasig is seeking a Client Experience Coordinator to support the delivery and continuous improvement of client experience outcomes across the organization. You will embed client-centric practices, maintain feedback tools, and coordinate insights, engagement initiatives, and communications plans.

Working with the Clients & Growth team, you will ensure a data-driven approach to understanding and enhancing client experience, driving adoption of feedback tools, and delivering actionable insights

Qualifications

• Degree in business, marketing, communications, or equivalent experience (minimum).
• 5 years of relevant experience within a professional services or corporate environment.
• Experience in a client experience, customer success, marketing, business development or coordination role in a professional services environment (B2B desirable).
• Excellent communication skills in English to be able to draft content.
• Strong analytical and reporting capability (Excel / Power BI advantageous).
• Excellent stakeholder management and communication skills.
• High attention to detail and ability to manage multiple priorities.
• Experience working with CRM, client feedback systems or large data sets with data analysis.

Responsibilities

• Support collection, analysis and reporting of client feedback via Global Client Feedback Tool.
• Promote and drive adoption of the Global Client Feedback Tool across the business.
• Track performance against client feedback targets and KPIs.
• Provide actionable insights and trends to BGs and Account Leads.
• Assist in rollout and activation of Client Experience Plans.
• Coordinate status updates and follow-ups from client feedback for continuous improvement.
• Coordinate Client Experience activities: scheduling, logistics, materials, insights, tracking actions.
• Develop and coordinate client case studies showcasing strong outcomes and best practices.
• Collaborate with technical teams to capture feedback success stories.
• Develop internal client experience content (guides, best practices, knowledge-sharing).
• Maintain client feedback tickets in the Global Client Feedback tool and ensure closures.

Skills

English communication

Analytical thinking

Power BI

Excel

Stakeholder management

CRM systems

Data analysis

Multi-tasking

Education

Business degree

Marketing degree

Communications degree

Tools

CRM systems

Power BI

MS Office

SharePoint

Job description

WSP Pasig is seeking a Client Experience Coordinator to support the delivery and continuous improvement of client experience outcomes across the organization. You will embed client-centric practices, maintain feedback tools, and coordinate insights, engagement initiatives, and communications plans.

Working with the Clients & Growth team, you will ensure a data-driven approach to understanding and enhancing client experience, driving adoption of feedback tools, and delivering actionable insights