Client Experience & Insights Specialist

WSP in Manila; Pasig; On-site; PHP 3,125,000 - 5,000,000; Full time

Job summary

WSP is seeking a Client Experience Coordinator to support delivery and continuous improvement of client experience outcomes across the organization. The role involves maintaining feedback tools, coordinating insights, and supporting engagement initiatives to drive client-centric practices.

You will work with the Clients & Growth team to ensure a data-driven approach to understanding and enhancing client experience, with emphasis on adoption of feedback tools and ongoing communications.

Qualifications

• Bachelor’s degree in business, marketing, communications, or equivalent experience.
• 5 years of relevant experience in a professional services or corporate environment.
• Experience in client experience, customer success, marketing, business development or coordination role in a professional services environment.

Responsibilities

• Support collection, analysis and reporting of client feedback.
• Champion Global Client Feedback Tool usage and promote best practices.
• Track performance against client feedback targets and KPIs.
• Provide actionable insights to Business Groups and Account Leads.
• Assist in rollout and activation of Client Experience Plans.
• Coordinate client engagement activities: scheduling, logistics and materials.
• Develop client case studies showcasing outcomes and best practices.
• Collaborate with technical teams to capture feedback success stories.
• Maintain client feedback tickets and monitor progress toward closure.
• Maintain a communications calendar for Client Experience programs.

Skills

English communication

Data analysis

Stakeholder management

Attention to detail

Project coordination

CRM experience

Training others

MS Office (Excel/Outlook/PowerPoint)

Education

Degree in business/marketing/communications or equivalent

Tools

Power BI

CRM systems

Job description

WSP is seeking a Client Experience Coordinator to support delivery and continuous improvement of client experience outcomes across the organization. The role involves maintaining feedback tools, coordinating insights, and supporting engagement initiatives to drive client-centric practices.

You will work with the Clients & Growth team to ensure a data-driven approach to understanding and enhancing client experience, with emphasis on adoption of feedback tools and ongoing communications.