Client Experience & Solutions Analyst

Hammerjack Pty Ltd; Philippines; On-site; PHP 450,000 - 800,000; Full time

Job summary

Visa is seeking an analyst to deliver high-value client service and solve complex problems, coordinating with internal teams to meet client objectives. You will build strong relationships with clients and internal stakeholders to drive outcomes, stay ahead of industry trends, and advocate for client needs.

In this role, you will support Visa products and services, expedite resolutions, and maintain client relationships at all levels.

Qualifications

• Bachelor\'s degree required; 2+ years in financial services, payments, software, or information services.
• Demonstrated commitment to delivering exceptional client experiences.
• High attention to detail and ability to work under pressure.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Customer-focused mindset with the ability to empathize with clients.
• Understanding of credit card processing and payments gateways.
• Excellent interpersonal, organizational, and communication abilities.

Responsibilities

• Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
• Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
• Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
• Work closely with various departments to understand Client goals and find solutions.
• Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
• Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
• Maintain relationships to understand market needs, trends, and support approach improvements.
• Establish and foster relationships with Clients and internal stakeholders at all levels.
• Stay updated on new rules, products, services, and industry trends to support Visa\'s strategic goals and Client initiatives.
• Build knowledge of all supported products and services, understanding their impact on clients business.

Skills

Client service

Problem solving

Relationship management

Strategic thinking

English fluency

Attention to detail

Multi-tasking

Communication

Education

Bachelor's degree in relevant field

Tools

MS Office

Job description

Visa is seeking an analyst to deliver high-value client service and solve complex problems, coordinating with internal teams to meet client objectives. You will build strong relationships with clients and internal stakeholders to drive outcomes, stay ahead of industry trends, and advocate for client needs.

In this role, you will support Visa products and services, expedite resolutions, and maintain client relationships at all levels.