Client Care Analyst

PowerToFly; Pasay; On-site; PHP 420,000 - 660,000; Full time

Job summary

Visa is seeking an analyst to deliver high-value client service and collaborate with internal teams to achieve Visa and client objectives. The role involves problem solving, coordinating with various departments, and advocating for clients to drive optimal product performance.

The candidate should bring 2+ years in financial services or payments, strong relationship skills, and a detail-oriented mindset. 3 days in office are expected, with details confirmed by the Hiring Manager.

Qualifications

• Bachelor's degree required with 2+ years in financial services, payments, software, or information services.
• Commitment to delivering exceptional client experiences.
• High attention to detail and ability to work under pressure.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Excellent interpersonal skills and ability to adapt to changing environments.

Responsibilities

• Provide high-value customer service to Visa clients and staff.
• Coordinate with internal teams to meet Visa and client objectives.
• Collaborate with clients to identify efficiencies and required actions through completion.
• Work with departments to understand client goals and provide solutions.
• Advocate for clients to internal stakeholders including CS, Sales, Product, Systems, Risk and Legal.
• Expedite resolution and implement solutions for Visa products and services.
• Maintain relationships to understand market needs and support improvements.

Skills

Client relationships

Problem solving

Strategic thinking

Communication

Financial services knowledge

Multitasking

MS Office

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

This individual contributor role involves problem solving and identifying innovative solutions. The analyst will operate independently, receiving guidance only in complicated situations.

Essential Functions:

• Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.

• Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
• Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
• Work closely with various departments to understand Client goals and find solutions.
• Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
• Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
• Maintain relationships to understand market needs, trends, and support approach improvements.
• Establish and foster relationships with Clients and internal stakeholders at all levels.
• Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
• Build knowledge of all supported products and services, understanding their impact on clients’ business.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications:

• Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.
• Commitment to delivering exceptional client experiences.
• High attention to details.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.
• Understanding credit card processing, payments gateways, and related technologies.
• Sound business decision-making, goal setting, and achieving high-quality operational results.
• Prioritization and management of customer expectations, both in team and independent settings.
• Developing and managing adaptable plans in changing environments.
• Excellent interpersonal skills with a proven record of customer satisfaction.
• Solid organizational, conceptual, and logical problem-solving abilities.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Ability to establish productive working relationships.
• Efficient in Microsoft office (Outlook, Excel, Word and Power Point).
• Mastery of English, fluency in additional languages is a plus depending on the region (European, CEMEA, LAC).

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.