Client Care & Solutions Analyst

PowerToFly; Pasay; On-site; PHP 420,000 - 660,000; Full time

Job summary

Visa is seeking an analyst to deliver high-value client service and collaborate with internal teams to achieve Visa and client objectives. The role involves problem solving, coordinating with various departments, and advocating for clients to drive optimal product performance.

The candidate should bring 2+ years in financial services or payments, strong relationship skills, and a detail-oriented mindset. 3 days in office are expected, with details confirmed by the Hiring Manager.

Qualifications

• Bachelor's degree required with 2+ years in financial services, payments, software, or information services.
• Commitment to delivering exceptional client experiences.
• High attention to detail and ability to work under pressure.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Excellent interpersonal skills and ability to adapt to changing environments.

Responsibilities

• Provide high-value customer service to Visa clients and staff.
• Coordinate with internal teams to meet Visa and client objectives.
• Collaborate with clients to identify efficiencies and required actions through completion.
• Work with departments to understand client goals and provide solutions.
• Advocate for clients to internal stakeholders including CS, Sales, Product, Systems, Risk and Legal.
• Expedite resolution and implement solutions for Visa products and services.
• Maintain relationships to understand market needs and support improvements.

Skills

Client relationships

Problem solving

Strategic thinking

Communication

Financial services knowledge

Multitasking

MS Office

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Visa is seeking an analyst to deliver high-value client service and collaborate with internal teams to achieve Visa and client objectives. The role involves problem solving, coordinating with various departments, and advocating for clients to drive optimal product performance.

The candidate should bring 2+ years in financial services or payments, strong relationship skills, and a detail-oriented mindset. 3 days in office are expected, with details confirmed by the Hiring Manager.