Client Experience & Operations Lead - Structural Inspections

MORE.; Metro Manila; On-site; PHP 312,000 - 536,000; Full time

Job summary

MORE. is seeking a personable, organized Client Services & Operations Coordinator to manage customer communication and daily administrative workflows for a residential structural-engineering business.

The role serves homeowners, Realtors, contractors, and property managers, coordinating inquiries, inspections, proposals, and documentation. It requires friendly, professional communication, meticulous record-keeping, and adherence to US Eastern Time business hours.

Qualifications

• Professional experience in customer service or administrative support.
• Experience scheduling appointments and coordinating field visits.
• Excellent spoken and written English.
• Warm, confident, and professional phone presence.
• Strong listening and information-gathering skills.
• Ability to learn basic structural-engineering terminology.
• Ability to manage calendars and customer records accurately.
• Availability Monday-Friday, 9:00 AM-5:00 PM Eastern Time.

Responsibilities

• Serve as the primary contact for incoming customer calls and inquiries.
• Schedule residential structural inspections and coordinate with engineers.
• Prepare and send proposals using approved templates and pricing.
• Enter and maintain accurate customer and project information in CRM.
• Coordinate routine communication between customers and engineers.
• Track and follow up on proposals, renewals, and documents.
• Ensure engineers have the information needed before visits.

Skills

Customer service

Phone & email communication

English proficiency

Organizational skills

Attention to detail

Scheduling

Time management

CRM software

Follow-up skills

Independent work

Proactive mindset

Learning basic terminology

Tools

CRM software

Scheduling software

DocuSign

Job description

MORE. is seeking a personable, organized Client Services & Operations Coordinator to manage customer communication and daily administrative workflows for a residential structural-engineering business.

The role serves homeowners, Realtors, contractors, and property managers, coordinating inquiries, inspections, proposals, and documentation. It requires friendly, professional communication, meticulous record-keeping, and adherence to US Eastern Time business hours.