Residential Client Services & Operations Coordinator

More Staffing LLC; Philippines; Remote; PHP 350,000 - 520,000; Full time

Job summary

More Staffing LLC seeks a Client Services & Operations Coordinator to manage customer communications and admin workflows for a residential structural-engineering business. You will handle inquiries, scheduling, proposals, and documentation, serving homeowners, Realtors, and property managers during US Eastern business hours.

The role emphasizes client-facing coordination, ownership of follow-through, and collaboration with licensed Professional Engineers.

Qualifications

• Professional experience in customer service or administrative support
• Experience communicating with customers by phone and email
• Excellent spoken and written English
• Warm, confident, and professional phone presence
• Strong active-listening and information-gathering skills
• Experience scheduling appointments or field visits
• Experience preparing proposals and service agreements
• Strong follow-up skills to move customers through a process
• Ability to manage calendars, customer records, and documents accurately
• Willingness to learn basic structural terminology
• Availability Monday-Friday, 9:00 AM-5:00 PM ET

Responsibilities

• Serve as the primary point of contact for incoming customer calls
• Answer calls promptly in a warm, confident, professional manner
• Ask structured questions to understand the property and service
• Gather information on foundations, framing, beams, walls, crawl spaces, renovations
• Explain inspection process, pricing, scheduling, next steps
• Identify when a Professional Engineer is needed and route accordingly
• Maintain accurate notes from every interaction
• Schedule residential structural inspections and coordinate with engineer calendars
• Confirm appointment details and manage rescheduling
• Prepare and send proposals using templates and pricing
• Follow up on unsigned proposals
• Enter data into CRM, scheduling, and project-management systems
• Create and organize customer project files
• Track open inspections and outstanding actions
• Coordinate routine communication between customers and engineers
• Ensure customers receive final documents and route engineering questions

Skills

Customer service

Communication

English proficiency

Phone presence

Active listening

Scheduling

Proposals

Follow-up

Calendar management

Structural terminology

Issue escalation

CRM tools

Tech adaptability

Independence

Proactiveness

Availability ET hours

Remote readiness

Education

Engineering background

Tools

DocuSign

CRM software

Scheduling software

Project management software

Job description

More Staffing LLC seeks a Client Services & Operations Coordinator to manage customer communications and admin workflows for a residential structural-engineering business. You will handle inquiries, scheduling, proposals, and documentation, serving homeowners, Realtors, and property managers during US Eastern business hours.

The role emphasizes client-facing coordination, ownership of follow-through, and collaboration with licensed Professional Engineers.