Remote Client Experience Coordinator

SmartRecruiters, Inc.; Taguig; On-site; PHP 250,000 - 380,000; Full time

Job summary

AECOM is seeking a Client Experience Coordinator to provide entry-level coordination, administrative, data cleaning, and reporting support across the Voice of the Client program. You will assist with survey administration, client listening, and bid debriefs under guidance from the Global Client Insights Program Manager.

You will handle scheduling, document organization, tracker updates, data preparation, and routine reporting while following established processes and escalating exceptions as

Qualifications

• Bachelor's degree or relevant work experience, fresh graduates welcome.
• Basic proficiency in Microsoft Office tools, especially Excel and PowerPoint.
• Exposure to or willingness to learn Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com.
• Strong organizational skills and comfort with process-driven work.
• Interest in developing knowledge of client experience processes, client feedback systems, and reporting tools.

Responsibilities

• Coordinate routine stakeholder interviews, meetings, schedules, and follow-up activities using established processes.
• Provide overflow coordination support for Client Listening activities when needed.
• Support meeting logistics, including setup, materials, note-taking, tracker updates, and follow-ups.
• Assist with projects, information requests, and routine stakeholder coordination.
• Support the broader Client Development Team and governance structures.
• Maintain CDT documents, workshop notes, and meeting materials for easy access.
• Conduct basic research and assist with defined program activities.

Skills

Organizational skills

Communication

Problem solving

Planning

Education

Bachelor's degree

Tools

Qualtrics

Salesforce/CFM

SharePoint

Power BI

Monday.com

Microsoft Office

Job description

AECOM is seeking a Client Experience Coordinator to provide entry-level coordination, administrative, data cleaning, and reporting support across the Voice of the Client program. You will assist with survey administration, client listening, and bid debriefs under guidance from the Global Client Insights Program Manager.

You will handle scheduling, document organization, tracker updates, data preparation, and routine reporting while following established processes and escalating exceptions as