Client Experience Front Desk Specialist

Amicassa Process Solutions, Inc.; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

Amicassa Process Solutions, Inc. in Metro Manila, Makati is seeking a Front Desk Associate to serve as the primary contact for Buyers and Authorized Representatives across phone, email, chat, walk-ins, and other channels.

This role handles IRC cases, documents information, coordinates with departments, and provides timely updates to ensure customer satisfaction. The ideal candidate has a customer-service background, fluent English and Filipino, CRM familiarity (Salesforce a plus), and strong MS

Qualifications

• Must have customer service background (call center or support preferred)
• Bilingual: strong English and Filipino communication
• Proficient in phone handling and attentive listening
• Familiar with CRM tools; Salesforce experience a plus
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Customer-centric and service-oriented approach
• Strong time management and ability to multitask
• College degree required

Responsibilities

• Efficiently manage IRC operations: capture, document, and review case details
• Coordinate with departments to obtain updated information and provide timely customer updates
• Endorse documents in compliance with cases/contracts and communicate schedules via email/SMS
• Maintain front-line etiquette and adhere to customer service standards
• Release title documents to buyers and monitor related systems for accuracy
• Follow scripts and protocols for various scenarios and participate in trainings
• Contribute to process improvements and system upgrades
• Achieve personal and team objectives set by management
• Prepare and submit reports to superiors and brand representatives
• Perform additional tasks as assigned by management

Skills

Customer service

Bilingual English/Filipino

Phone handling

CRM familiarity

MS Office

Communication skills

Time management

Multitasking

Education

College degree

Tools

Salesforce

Job description

Amicassa Process Solutions, Inc. in Metro Manila, Makati is seeking a Front Desk Associate to serve as the primary contact for Buyers and Authorized Representatives across phone, email, chat, walk-ins, and other channels.

This role handles IRC cases, documents information, coordinates with departments, and provides timely updates to ensure customer satisfaction. The ideal candidate has a customer-service background, fluent English and Filipino, CRM familiarity (Salesforce a plus), and strong MS