Customer Experience Specialist — Salesforce & Support

Metacom Careers; Pasay; On-site; PHP 246,000 - 379,000; Full time

Job summary

Metacom Careers is seeking a Customer Service Associate in Metro Manila, Pasay. You will handle inquiries, provide product information, and assist in resolving issues while maintaining accurate customer records in Salesforce.

The ideal candidate has 0–2 years experience, a Bachelor’s degree or equivalent, and strong English communication. You will work as part of a team to enhance service processes and deliver excellent customer support.

Qualifications

• Bachelor’s degree or equivalent experience.
• 0–2 years experience; fresh graduates welcome.
• Strong verbal and written English skills.
• Excellent customer service and interpersonal skills.
• Ability to work collaboratively in a team.
• Proficient in problem solving and handling customer concerns effectively.
• Strong discretion and professionalism with sensitive information.

Responsibilities

• Handle customer inquiries and provide accurate information about products and services.
• Assist in problem resolution and escalate complex issues to higher management.
• Schedule appointments and manage customer interactions efficiently.
• Maintain customer records and document interactions using Salesforce.
• Collaborate with team members to improve customer service processes and share best practices.

Skills

Verbal English

Written English

Interpersonal skills

Team player

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Metacom Careers is seeking a Customer Service Associate in Metro Manila, Pasay. You will handle inquiries, provide product information, and assist in resolving issues while maintaining accurate customer records in Salesforce.

The ideal candidate has 0–2 years experience, a Bachelor’s degree or equivalent, and strong English communication. You will work as part of a team to enhance service processes and deliver excellent customer support.