Client Experience & Data Coordinator

Aecom Philippines, Inc.; Pateros; On-site; PHP 300,000 - 420,000; Full time

Job summary

AECOM Philippines is seeking an entry-level Client Experience Coordinator to support the VoC program through scheduling, data entry, and reporting. You will assist with surveys, stakeholder coordination, and document management under close supervision within the CDT.

You will gain exposure to Qualtrics, Salesforce/CFM, SharePoint, and Power BI while contributing to monthly project surveys and dashboard preparation in a collaborative global team.

Qualifications

• Bachelor's degree or relevant work experience.
• Proficiency in Excel and PowerPoint.
• Experience with Qualtrics, Salesforce/CFM, SharePoint, Power BI or Monday.com; willingness to learn.
• Strong organizational skills and process-driven work.
• Interest in client experience processes and reporting tools.

Responsibilities

• Support routine stakeholder interviews, schedules, and follow-up activities.
• Provide overflow coordination for Client Listening activities.
• Assist with meeting logistics, notes, tracking, and reminders.
• Prepare routine reports and dashboard exports.
• Maintain organized CDT documents and program records.
• Update SharePoint pages and training content.

Skills

Excel

PowerPoint

Organizational skills

Process-driven work

Communication

Willingness to learn business systems

Education

Bachelor's degree or relevant work experience

Tools

Qualtrics

Salesforce/CFM

SharePoint

Power BI

Monday.com

Job description

AECOM Philippines is seeking an entry-level Client Experience Coordinator to support the VoC program through scheduling, data entry, and reporting. You will assist with surveys, stakeholder coordination, and document management under close supervision within the CDT.

You will gain exposure to Qualtrics, Salesforce/CFM, SharePoint, and Power BI while contributing to monthly project surveys and dashboard preparation in a collaborative global team.