Client Engagement & Support Specialist

Flatworld Solutions (Philippines), Inc.; Davao City; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Free daily meals

Wellness programs

Paid time off

Continuous professional development

Job summary

Flatworld Solutions (Philippines), Inc. is hiring for a role dedicated to supporting client-facing tax operations in Davao City.

The job involves coordinating documentation, managing records, and ensuring timely communication throughout the tax preparation process. The ideal candidate has at least 1 year of customer service or administrative support experience, excellent English communication, and strong organizational skills.

Qualifications

• Excellent verbal and written English communication skills.
• Strong organization and time management skills.
• High attention to detail and accuracy when handling documentation.
• Ability to manage multiple priorities and meet deadlines consistently.
• Experience coordinating schedules, appointments, or client follow-ups is preferred.
• Familiarity with bookkeeping, tax preparation, or accounting processes is preferred.
• Proficiency in Microsoft Office, Google Workspace, and related productivity tools.
• Ability to maintain professionalism and confidentiality when handling sensitive information.

Responsibilities

• Serve as the primary point of contact for clients throughout the tax preparation process.
• Build and maintain positive client relationships through regular communication and follow-ups.
• Guide clients in completing required forms and submitting necessary documentation.
• Coordinate appointments, reminders, and status updates to ensure a smooth client experience.
• Respond to client inquiries promptly and professionally via phone, email, and other communication channels.
• Monitor outstanding requirements and proactively follow up with clients to meet deadlines.
• Maintain accurate client records and ensure documentation is complete and organized.
• Collaborate with internal teams to address client concerns and facilitate timely resolution.
• Provide updates on application, documentation, and filing status when appropriate.
• Deliver a professional, consultative, and customer-focused experience throughout every client interaction.

Tools

Microsoft Office

Google Workspace

Job description

Job Overview

Support client-facing tax operations by coordinating documentation, managing records, and ensuring timely communication throughout the process.

Salary

• Php25,000.00 monthly (this excludes perfect attendance bonus of Php1,000.00, night differentials, potential account specific incentives, etc)

Perks

• Free daily meals
• Wellness programs
• Paid time off
• Continuous professional development
• Office locations:
  • KSS Building, Buhangin
  • Aeon Towers, Bajada, Davao City

Key Responsibilities

• Serve as the primary point of contact for clients throughout the tax preparation process
• Build and maintain positive client relationships through regular communication and follow-ups
• Guide clients in completing required forms and submitting necessary documentation
• Coordinate appointments, reminders, and status updates to ensure a smooth client experience
• Respond to client inquiries promptly and professionally via phone, email, and other communication channels
• Monitor outstanding requirements and proactively follow up with clients to meet deadlines
• Maintain accurate client records and ensure documentation is complete and organized
• Collaborate with internal teams to address client concerns and facilitate timely resolution
• Provide updates on application, documentation, and filing status when appropriate
• Deliver a professional, consultative, and customer-focused experience throughout every client interaction

Work Schedule

• Graveyard Shift

Ideal Candidate

• At least 1 year of experience in customer service, client support, administrative support, or a related role (required)
• Excellent verbal and written English communication skills (required)
• Strong organization and time management skills (required)
• High attention to detail and accuracy when handling documentation (required)
• Ability to manage multiple priorities and meet deadlines consistently (required)
• Experience coordinating schedules, appointments, or client follow-ups (preferred)
• Familiarity with bookkeeping, tax preparation, or accounting processes (preferred)
• Proficiency in Microsoft Office, Google Workspace, and related productivity tools (required)
• Ability to maintain professionalism and confidentiality when handling sensitive information (required)