Client Communications Coordinator

Acxelsus-Co.-1

Pasig

On-site

PHP 290,000 - 424,000

Full time

10 days ago

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Benefits offered by this job

Market-competitive salary

Health & group life Insurance

Fixed weekends off

Paid time off and birthday leave

Learning & development

Employee recognition

Work-life balance

Diverse and positive work environment

Job summary

Acxelsus is hiring a Client Communications Coordinator to manage day-to-day client and stakeholder communications and to coordinate class bookings with our operations team.

Ideal candidates are organized, detail-oriented, and proficient in WhatsApp, KakaoTalk, LINE, email, and Google Workspace. English fluency is required, and Korean language skills are a strong advantage.

Qualifications

1-2 years in customer service, client communications, or admin support preferred.
Able to manage multiple conversations, schedules, and deadlines with high accuracy.
Familiar with WhatsApp, KakaoTalk, LINE, email, and Google Workspace; social media/graphics skills a plus.

Responsibilities

Client Communications: handle inquiries, bookings, follow-ups via WhatsApp, KakaoTalk, LINE, and email.
Class Coordination: manage tutor schedules and bookings; resolve conflicts with operations.
Daily Reminders & Announcements: send timely updates to parents/teachers across channels.
Message Management: draft and maintain templates, reminders, and parent updates.
Partner Communications: liaise with partner schools on schedules and coordination.
Social Media Support: assist with posts and basic graphics/video content when able.
Reporting: prepare summaries on inquiries, bookings, and open issues.
Data Entry & Records: maintain records in Google Sheets/Docs.
Research & Administrative Support: assist with online research and other tasks.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Proactive

Teamwork

Education

Bachelor's degree in Communications, Education, or Business

Tools

KakaoTalk

LINE

Google Workspace

Photoshop

Graphic design

Video editing

Job description

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth.

Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

Job Overview

The Client Communications Coordinatorwill manage day-to-day communications with clients, customers, and other stakeholders, coordinate schedules and requests, and provide administrative and operational support to ensure smooth and efficient day-to-day operations.Ideal candidates must beorganized, detail-oriented, and confident in communicating with different stakeholders. Strong coordination, follow-through, and customer service skills are important for this role.

Key Responsibilities

Client Communications: Manage inquiries, booking requests, follow-ups, and schedule changes through WhatsApp, KakaoTalk, LINE, and email.
Class Coordination: Coordinate class bookings, tutor schedules, schedule changes, and potential conflicts with the operations team.
Daily Reminders & Announcements: Send timely class reminders and scheduled information updates to parents and teachers through various communication channels.
Message Management: Draft, maintain, and improve communication templates, reminders, and parent updates while keeping messaging warm, professional, and consistent.
Partner Communications: Communicate with partner schools and education institutions regarding schedules, follow-ups, and other coordination requirements.
Social Media Support: Assist with social media posting and create simple graphics or video content when needed and when skills allow.
Reporting: Prepare regular summaries and reports covering inquiries, bookings, open issues, and other operational updates.
Data Entry & Records: Maintain accurate records and perform daily data entry using Google Sheets and Google Docs.
Research & Administrative Support: Conduct online research and assist with other administrative and operational tasks as needed.

Qualifications

Experience: At least 1-2 years of experience in customer service, client communications, administrative support, education, or a related field is preferred. Strong entry-level candidates may also be considered.
Functional Skill: Able to manage multiple conversations, schedules, requests, and deadlines while maintaining accuracy and attention to detail.
Tech Skills: Comfortable using WhatsApp, KakaoTalk, LINE, email, and Google Workspace. Experience with social media, Photoshop, graphic design, or video editing is a strong advantage.
Soft Skills: Warm, positive, professional, organized, detail-oriented, and proactive. Able to communicate effectively with teenagers, parents, teachers, and professional partners, with a genuine interest in education.
Language: Excellent spoken and written English is required. Korean language skills at any level are a strong advantage. Knowledge of other languages such as Thai or Burmese is a plus.
Education: Bachelor's degree in Communications, Education, Business, or a related field is preferred.

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.