Client Care Specialist – Chat & Email Support

Welsend Global Services Inc.; Taguig; On-site; PHP 290,000 - 424,000; Full time

Job summary

Welsend Global Services Inc. is seeking a Customer Service Representative to handle non-voice requests through chat, email, and tickets from the Taguig area. You will provide timely and accurate solutions based on SOPs and ensure proper recording of customer interactions and account processing.

Applicants should have experience in customer support, strong communication skills, and a customer-first mindset. English proficiency is preferred, with a bachelor's degree or higher required.

Qualifications

• Experience in customer support or client service roles.
• Proficient with computers and Office software.
• English proficiency preferred.
• Strong multitasking, prioritization, and time management skills.
• Bachelor's degree or higher.

Responsibilities

• Handle non-voice customer requests via chat, email, and tickets.
• Provide timely and accurate solutions based on SOPs.
• Resolve cases within authority or escalate as needed.
• Maintain records of customer interactions and process accounts.

Skills

Customer support

Communication

Coordination

Multitasking

Time management

Education

Bachelor's degree

Tools

Office software

Job description

Welsend Global Services Inc. is seeking a Customer Service Representative to handle non-voice requests through chat, email, and tickets from the Taguig area. You will provide timely and accurate solutions based on SOPs and ensure proper recording of customer interactions and account processing.

Applicants should have experience in customer support, strong communication skills, and a customer-first mindset. English proficiency is preferred, with a bachelor's degree or higher required.