Client Care & Account Support Specialist

Moldex Group of Companies, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A notable company in the Philippines is seeking candidates for a customer service role. Responsibilities include handling inquiries via various channels, maintaining customer account records, and assisting with documentation. Ideal candidates should have a Bachelor's degree and at least one year of relevant experience in customer service or sales support, but fresh graduates are welcome to apply. This position offers growth opportunities in a supportive work environment.

Qualifications

• Graduate of ANY Bachelor's Degree.
• At least one (1) year of experience in customer service, account management, or sales support.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle customer inquiries via phone, email, and walk-ins.
• Record and track customer concerns using CRM tools.
• Maintain and update customer account records.
• Assist in processing account-related documents.
• Prepare regular monitoring of reports on customer concerns.

Skills

Customer service skills

Account management

Sales support

MS Office Suite proficiency

Excellent communication

Problem-solving

Interpersonal skills

Conflict resolution

Education

Bachelor's Degree

Tools

CRM tools

Job description

A notable company in the Philippines is seeking candidates for a customer service role. Responsibilities include handling inquiries via various channels, maintaining customer account records, and assisting with documentation. Ideal candidates should have a Bachelor's degree and at least one year of relevant experience in customer service or sales support, but fresh graduates are welcome to apply. This position offers growth opportunities in a supportive work environment.