Client Billing Operations Lead - Invoicing & Workflow

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 1,100,000 - 1,900,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila seeks a Client Ops Associate I (Manager) in Billing Operations to own timely fee billing setup, workflow case management, and resolution of inquiries within SLAs raised by internal client services and relationships teams for invoices and billing agreements.

You will collaborate with Revenue Management, Relationship Management, and Billing Technology to ensure accurate pricing, update the billing platform, and drive process improvements while managing risk.

Qualifications

• 7+ years of Operations, Financial/Banking/BPO, or Project Management experience.
• Experience with billing operations or securities services operations is a plus.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Strong analytical, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities in a global environment.
• Experience leading projects and influencing peers and senior professionals.

Responsibilities

• Analyze client fee schedules and apply them in the billing platform accurately and timely.
• Coordinate with Revenue Management, Relationship Management, and Client Service to ensure invoices reflect agreed fee structures.
• Identify new price points not in Advantage and coordinate/testing new code with Billing Tech support.
• Bill clients up to date and support ongoing invoice production with documentation.
• Provide support to the Billing Services inquiry management team.
• Clear the Advantage suspense file and manage MIS tasks.

Skills

Operations experience

MS Office

Problem solving

Leadership

Communication with senior mgmt

Strategic thinking

Partnership building

Education

Bachelor's degree - Accounting/Finance/Management/Business

Tools

Alteryx

Tableau

UiPath

SQL

MS Access

Job description

JPMorgan Chase & Co. in Metro Manila seeks a Client Ops Associate I (Manager) in Billing Operations to own timely fee billing setup, workflow case management, and resolution of inquiries within SLAs raised by internal client services and relationships teams for invoices and billing agreements.

You will collaborate with Revenue Management, Relationship Management, and Billing Technology to ensure accurate pricing, update the billing platform, and drive process improvements while managing risk.