Client Billing & Enrollment Specialist

Cigna Health and Life Insurance Company; Hinoba-an; On-site; PHP 320,000 - 460,000; Full time

Job summary

The Cigna Group in the Philippines is seeking an Enrollment Representative to provide world-class customer service to clients, brokers, and partners. You will assist with client invoicing, account reconciliation, and enrollment of customers into benefits, while analyzing data to resolve discrepancies and ensure accurate billing.

The role involves managing client accounts, enrolling customers, supporting collections, and coordinating with third-party administrators to reconcile accounts

Qualifications

• Previous work experience in a fast-paced business environment.
• Accounts Receivable experience a plus.
• High level of initiative; ability to handle complex, difficult or escalated issues highly preferred.
• Strong organizational aptitude and high attention to detail.
• Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred.
• Team player with effective verbal and written communication skills highly preferred.
• Strong analytical and problem-solving skills highly preferred.
• Ability to multitask and prioritise workload.
• Microsoft Office with intermediate Excel and Access knowledge (V-Look up proficiency, pivot tables and formulas) highly preferred.

Responsibilities

• Manage assigned portfolio of client accounts.
• Enroll customers in to applicable systems.
• Perform tasks related to collections processes and procedures.
• Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team.
• Research/respond to billing or payment inquiries within established turnaround times.
• Escalate issues as needed.
• Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable.
• Extensive research related to member eligibility and rate variances.
• Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process.
• Build effective relationships with internal and external partners.
• Handle special billing or report requests.
• Analyze client data utilizing various reports and resources.
• Prepare and distribute Schedule A & C tax forms.
• Coordinate various activities to ensure compliance with tax regulations.

Skills

Customer Focus

Action Oriented

Cross-Cultural Sensitivity

Client/Peer Relationships

Drive for Results

Learning on the Fly

Organizing

Perseverance

Priority Setting

Problem Solving

Time Management

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Access

Job description

The Cigna Group in the Philippines is seeking an Enrollment Representative to provide world-class customer service to clients, brokers, and partners. You will assist with client invoicing, account reconciliation, and enrollment of customers into benefits, while analyzing data to resolve discrepancies and ensure accurate billing.

The role involves managing client accounts, enrolling customers, supporting collections, and coordinating with third-party administrators to reconcile accounts