Claims Team Lead — Drive Strategy & Performance

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 600,000 - 900,000; Full time

Job summary

DSV - Global transport and logistics in Manila is seeking a Team Lead - Claims to oversee the claims handling process across road, air and sea. You will lead a small team, drive KPI attainments, and coordinate with HR on performance issues while developing processes for claims accuracy and timeliness.

Experience in claims handling, transport law, and international process management is required to manage complex claims and mentor staff in a global logistics environment.

Qualifications

• College degree and relevant specialization as noted.
• Basic MS Office / MS Teams knowledge.
• Freight forwarding / Logistics experience.
• Team player with strong interpersonal skills.
• Accurate, reliable and dependable.

Responsibilities

• Tactical and operational implementation of DSV ISS and CHC vision and strategy.
• Team management aligned with the DSV values; identification of talents and development.
• One-to-one meetings with the team members and regular team meetings.
• Perform yearly evaluation of team members.
• Support team members in achieving defined KPI's and monitor performance.
• Addresses performance issues and coordinates with HR when necessary.
• Leading departmental/corporate projects and reporting of results.
• Leading operational calls and visiting local DSV offices.
• Providing induction training to newcomers and acting as Buddy.

Skills

Team leadership

Claims handling

Transport law knowledge

Process management

International experience

Small team management

Education

College degree in any four-year course; prefer TSL/Insurances/Law/Management

Tools

MS Office

MS Teams

Web-based applications

Job description

DSV - Global transport and logistics in Manila is seeking a Team Lead - Claims to oversee the claims handling process across road, air and sea. You will lead a small team, drive KPI attainments, and coordinate with HR on performance issues while developing processes for claims accuracy and timeliness.

Experience in claims handling, transport law, and international process management is required to manage complex claims and mentor staff in a global logistics environment.