FNOL Claims Admin | Night Shift & Customer Support

Chubb Business Services; Mandaluyong; On-site; PHP 2,244,000 - 3,741,000; Full time

Job summary

Chubb Business Services in Manila is seeking a Claims Admin FNOL Handler to support North America-based Adjusters by receiving and registering claims, reviewing policies, and documenting interactions with claimants across the claims lifecycle.

In this on-site role, you will handle inquiries via phone and email, coordinate with adjusters, maintain organized records for audits, and guide claimants through the filing process while upholding quality standards.

Qualifications

• Graduates with little or no experience encouraged.
• Excellent attention to detail.
• Excellent communication skills.
• Conversational level English proficiency.
• Organized and team-oriented, adaptable to change.
• Maintain high quality in claims administration and confidentiality.
• Knowledge of claims procedures and related systems.
• Proficient in Excel, Word, PowerPoint and claims software.
• Experience in claims handling is advantageous.
• Open to night shifts and on-site work.

Responsibilities

• Receive and register claims via phone, email, or portal.
• Gather information about loss, circumstances and actions taken.
• Document claims in the management system for compliance.
• Assess coverage eligibility and inform claimants.
• Provide guidance on required documentation and steps.
• Coordinate with adjusters and team members.
• Maintain detailed records for audits.
• Deliver exceptional customer service with timely updates.
• Adhere to standards, perform self-reviews and seek feedback.
• Collaborate with teams and raise issues to ensure workflow.
• Stay informed about policies and regulations.
• Participate in training and certification exams.
• Pass all certification exams in trainings attended.

Skills

Attention to detail

Communication skills

Customer service

Microsoft Office

Claims software

Teamwork

English proficiency

Tools

Microsoft Office Suite

Claims management software

Job description

Chubb Business Services in Manila is seeking a Claims Admin FNOL Handler to support North America-based Adjusters by receiving and registering claims, reviewing policies, and documenting interactions with claimants across the claims lifecycle.

In this on-site role, you will handle inquiries via phone and email, coordinate with adjusters, maintain organized records for audits, and guide claimants through the filing process while upholding quality standards.