Senior Claims Specialist: Complex Claims & Training

FWD Insurance; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

FWD Life Philippines is seeking an experienced Claims Analyst to join our team in the Philippines. You will perform detailed assessments of complex, high-value claims, ensuring decisions align with policy provisions and regulatory standards.

You will manage cases to meet turnaround times, escalate when necessary, and support training and process improvements to strengthen claims quality and efficiency. This role collaborates with cross-functional partners to ensure accurate documentation and

Responsibilities

• Assess complex, high-value claims for accuracy and regulatory compliance.
• Manage cases to meet target turnaround times and SLAs.
• Escalate to Claims Committee or other functions as needed.
• Provide technical justification to support customer communications.
• Ensure proper application of policy provisions and non-forfeiture rules.
• Support onboarding and training for new team members.
• Contribute to claims-related process improvements and reporting.

Job description

FWD Life Philippines is seeking an experienced Claims Analyst to join our team in the Philippines. You will perform detailed assessments of complex, high-value claims, ensuring decisions align with policy provisions and regulatory standards.

You will manage cases to meet turnaround times, escalate when necessary, and support training and process improvements to strengthen claims quality and efficiency. This role collaborates with cross-functional partners to ensure accurate documentation and