Claims Supervisor

2GO Group; Philippines; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Incentives

Travel perks

Health and wellness programs

Paid time off

Job summary

2GO Group is seeking a Claims Supervisor to implement procedures, evaluate and process claims, and drive ongoing improvements in claims management. The role will oversee adjudication, ensure timely settlements, coordinate with insurers and brokers, and monitor all claims-related activities to protect company interests.

Graduate with 2+ years of experience in insurance claims preferred. Strong leadership, communication, and problem-solving skills are essential to excel in our collaborative

Qualifications

• 2+ years work-related experience.
• Preferably with background in insurance claims.
• Strong leadership and communication skills.

Responsibilities

• Ensures accurate and timely adjudication and settlement of claims and other cargo related complaints filed by clients.
• Certifies correctness of claims investigation report; validates rightful claimant party, amount of claim, and documents.
• Screens and validates insurance-related claims and coordinates with insurers, brokers and surveyors.
• Monitors status of insurance claims and ensures settlements are on time.
• Conducts regular meetings with claims staff to address issues and improve processes.
• Formulates and consolidates reports and recommends procedure enhancements.

Skills

Communication skills

Leadership

Problem solving

Interpersonal relationships

Customer management

Education

Bachelor's degree in Business/Related field

Tools

Claims Management

System Application Usage

Job description

Job Description:

Here’s the difference you’ll make

As Claims Supervisor , you will be responsible implementing procedures and preventive measures; eva l uating and processing of claims and initiating continuous process enhancement of claims management.

What you’ll do (your mission)

• Ensures accurate and timely adjudication and settlement of claims and other cargo related complaints filed by clients.
• Certifies correctness of claims investigation report. Validates rightful claimant party, amount of claim, completeness and correctness of documents, correct entries in the CIR, correct charges and account codes.
• Responsible in screening and validating of insurance related claims and facilitate coordination to Insurer, Insurance Brokers and Surveyor / Adjusters.
• Ensures that all incidents of cargo damages more than policy deductible are reported to insurance company/broker/surveyor on time.
• Monitors status of insurance claims.
• Ensures insurance settlement collections are on time.
• Meets with Insurer / Insurance Broker / Surveyor on a regular basis to discuss any concerns with respect to our insurance recovery
• Ensures claim liability notices and collection letters to the negligent third party are served on time.
• Regularly monitors the observance of Claims policies and resolution
• Monitors and satisfactorily address all claims related inquiries and communications as well as all other information requirements that may be requested of the unit from time to time.
• Ensures that claims are properly attended, i.e. updates to customers are made, denial letters served, settlements made on time within timeline), and CIRs approved by approvers within timeline.
• Meets regularly with claims staffs to discuss any claims related issues.
• Formulates and consolidates reports.
• Recommends procedure enhancement to Operations with the objective of claims and damages prevention to ultimately improve services.
• Conducts inspection of Warehouses.
• Supervises and oversees implementation of approved action plans for prevention of claim recurrence.
• Handles proper accounting of receivables from Insurance
• Performs other duties as maybe assigned.

You’ll thrive in this role if you

Educational Background

• Graduate of any business course

Professional Experience

• At least 2 years work-related experience.
• Preferably with background in insurance claims

Competencies, Skills, Knowledge And Abilities

Leadership Competencies

• Communication skills
• Business Knowledge
• Leadership Skills
• Customer Management
• Problem Solving Skills
• Interpersonal Relationship

Technical Competencies

• Claims Management
• System Application Usage

Licensure / Certification Required

• N/A

Date

• N/A

Certifying Body

• N/A

What’s In It For You At 2Go

Own enterprise impact. You are trusted to influence decisions and enable the business to perform at its best.

Grow in a valued community. You work in a culture that listens, collaborates, and invests in your long-term success.

Excel through expertise. You are empowered and recognized for delivering high standards and smart solutions.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being.