Claims Supervisor

2GO Group; Parañaque; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Health and wellness programs

Paid time off

Travel perks

Job summary

A logistics company in Metro Manila seeks a Claims Supervisor responsible for the accurate adjudication of claims and addressing client inquiries. The ideal candidate should have at least 2 years of relevant experience, preferably in insurance claims. This role emphasizes leadership skills and the capacity to handle claims-related responsibilities efficiently. Competitive compensation and benefits, including performance bonuses and health programs, are offered, creating a collaborative workplace culture.

Qualifications

• At least 2 years work-related experience.
• Preferably with background in insurance claims.

Responsibilities

• Ensures accurate and timely adjudication and settlement of claims.
• Monitors and satisfactorily addresses all claims related inquiries.
• Handles proper accounting of receivables from Insurance.

Skills

Communication skills

Leadership Skills

Problem Solving Skills

Customer Management

Interpersonal Relationship

Education

Graduate of any business course

Job description

Overview

Competencies, Skills, Knowledge And Abilities – Leadership Competencies

Here’s the difference you’ll make

As Claims Supervisor, you will be responsible for implementing procedures and preventive measures; evaluating and processing of claims and initiating continuous process enhancement of claims management.

What you’ll do (your mission)

• Ensures accurate and timely adjudication and settlement of claims and other cargo related complaints filed by clients.
• Certifies correctness of claims investigation report. Validates rightful claimant party, amount of claim, completeness and correctness of documents, correct entries in the CIR, correct charges and account codes.
• Responsible for screening and validating insurance related claims and facilitate coordination to Insurer, Insurance Brokers and Surveyor / Adjusters.
• Ensures that all incidents of cargo damages more than policy deductible are reported to insurance company/broker/surveyor on time.
• Monitors status of insurance claims.
• Ensures insurance settlement collections are on time.
• Meets with Insurer / Insurance Broker / Surveyor on a regular basis to discuss any concerns with respect to our insurance recovery.
• Ensures claim liability notices and collection letters to the negligent third party are served on time.
• Regularly monitors the observance of Claims policies and resolution.
• Monitors and satisfactorily addresses all claims related inquiries and communications as well as all other information requirements that may be requested of the unit from time to time.
• Ensures that claims are properly attended, i.e. updates to customers are made, denial letters served, settlements made on time within timeline, and CIRs approved by approvers within timeline.
• Meets regularly with claims staffs to discuss any claims related issues.
• Formulates and consolidates reports.
• Recommends procedure enhancement to Operations with the objective of claims and damages prevention to ultimately improve services.
• Conducts inspection of warehouses.
• Supervises and oversees implementation of approved action plans for prevention of claim recurrence.
• Handles proper accounting of receivables from Insurance.
• Performs other duties as may be assigned.

You’ll thrive in this role if you

Educational Background

• Graduate of any business course

Professional Experience

• At least 2 years work-related experience.
• Preferably with background in insurance claims

Competencies, Skills, Knowledge And Abilities

Leadership Competencies

• Communication skills
• Business Knowledge
• Leadership Skills
• Customer Management
• Problem Solving Skills
• Interpersonal Relationship

Technical Competencies

• Claims Management
• System Application Usage

Other

• N/A

Date

• N/A

Certifying Body

• N/A

What’s In It For You At 2Go

• Own enterprise impact. You are trusted to influence decisions and enable the business to perform at its best.
• Grow in a valued community. You work in a culture that listens, collaborates, and invests in your long-term success.
• Excel through expertise. You are empowered and recognized for delivering high standards and smart solutions.
• Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.