Claims Specialist (Water Mitigation)

Sphere Rocket VA US; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Sphere Rocket VA US is seeking a skilled claims coordinator in the Philippines to manage mitigation workflows and communicate with homeowners, carriers, and adjusters.

The role emphasizes negotiating estimates, submitting documentation, tracking payments, and ensuring compliance across multi-stage restoration projects.

Qualifications

• Prior experience in water mitigation, property restoration, insurance claims, or claims coordination.
• Strong phone presence and negotiation with insurance adjusters.
• High attention to detail and persistence in managing claim documentation and receivables.

Responsibilities

• Answer and place calls with customers, insurance companies, and adjusters throughout the mitigation process.
• Communicate and negotiate with insurance adjusters regarding mitigation estimates, invoices, supplements, and line-item reductions.
• Submit estimates, photos, drying logs, equipment tracking documentation, signed authorizations, and invoices to carriers.
• Follow up on pending claim approvals, supplements, adjusters' reviews, and outstanding payments.
• Use Albi to track job statuses, manage schedules, assign tasks, document notes, and coordinate follow-ups.
• Coordinate technician schedules, customer appointments, property inspections, and equipment checks.
• Audit job files for complete documentation and compliance prior to final billing submission.
• Maintain ongoing proactive communication with homeowners to keep them updated on job progress.
• Track unpaid invoices and assist with accounts receivable follow-up and collections.
• Escalate major claim disputes or settlement impasses to management.

Skills

Phone negotiation

Attention to detail

Organization

Client communication

Tools

Xactimate

Albi restoration software

Job description

• Answer and place calls with customers, insurance companies, and adjusters throughout the mitigation process
• Communicate and negotiate with insurance adjusters regarding mitigation estimates, invoices, supplements, and line-item reductions
• Submit estimates, photos, drying logs, equipment tracking documentation, signed authorizations, and invoices to carriers
• Follow up on pending claim approvals, supplements, adjusters' reviews, and outstanding payments
• Use Albi to track job statuses, manage schedules, assign tasks, document notes, and coordinate follow-ups
• Coordinate technician schedules, customer appointments, property inspections, and equipment checks
• Audit job files for complete documentation and compliance prior to final billing submission
• Maintain ongoing proactive communication with homeowners to keep them updated on job progress
• Track unpaid invoices and assist with accounts receivable follow-up and collections
• Escalate major claim disputes or settlement impasses to management

Qualifications

• Prior experience in water mitigation, property restoration, insurance claims, or claims coordination
• Hands-on experience or familiarity with Xactimate estimating software and Albi restoration management software
• Strong phone presence and confidence negotiating mitigation scopes, invoices, and supplements with insurance adjusters
• High attention to detail with proven persistence in managing claim documentation and receivables follow-up
• Excellent organizational skills to manage multi-stage restoration job files and daily technician schedules