Claims Reporting Specialist - Empathetic & Efficient

Integon Service Co.; Mexico; On-site; PHP 887,000 - 1,062,000; Full time

Benefits offered by this job

Full paid during training

Nine days of PTO

Fully reported wages to IMSS and Infon

Weekly food vouchers MXN

Weekly Payment

Life and burial insurance

Internet and electricity bonus

Special discounts at establishments

Employee Referral Program

Monthly activities and celebrations

Job summary

Integon is a division in Mexico of The Allstate Corporation and provides property and casualty insurance support. As a customer support specialist, you will be the friendly voice our clients rely on for guidance and reassurance, ensuring they feel valued and understood throughout the interaction.

Your role involves handling calls and electronic inquiries, guiding customers through basic claims processes, coordinating inspections and rentals when needed, and maintaining empathetic engagement to

Qualifications

• High School Diploma/ GED or equivalent experience.
• Call Center experience preferred.
• Insurance industry knowledge preferred.

Responsibilities

• Establishs a connection with customers to gather and capture information, to file a first notice of loss claim.
• Provides an overview of the basic claims process and information to customers.
• Receives, screens, and routes incoming telephone calls and other electronic correspondence.
• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation.
• Assist customers with scheduling auto and/or property inspections, and a rental car as needed.
• Remain empathetic and engaged during customer interactions.
• Uses online resources and claims knowledge to assist customers and set expectations for next steps.

Skills

Empathy

Communication skills

Fully bilingual English/Spanish

Call Center experience

Education

High School Diploma/GED

Job description

Integon is a division in Mexico of The Allstate Corporation and provides property and casualty insurance support. As a customer support specialist, you will be the friendly voice our clients rely on for guidance and reassurance, ensuring they feel valued and understood throughout the interaction.

Your role involves handling calls and electronic inquiries, guiding customers through basic claims processes, coordinating inspections and rentals when needed, and maintaining empathetic engagement to