Client Relations & Policy Servicing Specialist

AIA Hong Kong and Macau; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a CS Client Relationship Specialist in Manila to partner with Broker & Direct sales teams. You will deliver seamless after-sales servicing, including policy renewal negotiations, collections reconciliation, and claims management, while building strong client and broker relationships.

You will coordinate with underwriting, billing, and claims teams, maintain accurate policy records, and prepare documentation for issuances and renewals.

Qualifications

• Process policy renewals, endorsements, and servicing requests with accuracy.
• Maintain client and policy records with completeness and data accuracy.
• Coordinate with underwriting, billing, and claims teams to support servicing transactions.

Responsibilities

• Prepare routine reports and documentation for stakeholders.
• Support campaigns, renewals, and internal activities.

Job description

AIA Hong Kong and Macau is seeking a CS Client Relationship Specialist in Manila to partner with Broker & Direct sales teams. You will deliver seamless after-sales servicing, including policy renewal negotiations, collections reconciliation, and claims management, while building strong client and broker relationships.

You will coordinate with underwriting, billing, and claims teams, maintain accurate policy records, and prepare documentation for issuances and renewals.