Claims and Arbitration Associate

J&T Express; Philippines; On-site; PHP 357,000 - 513,000; Full time

Benefits offered by this job

Paid training

Pay raise

12 Leave Credits

Job summary

J&T Express is seeking a detail‑oriented Claims & Arbitration Associate for our Logistics Team. You will handle and investigate shipment claims including lost, damaged, delayed, or misdelivered packages, coordinating with Operations, Warehouse, and Customer Service.

The role requires 1–2 years in logistics with claims investigation experience, strong Excel and communication skills, and a focus on validating claims for approval or denial. In‑person work at the BGC, Taguig area is required.

Qualifications

• 1–2 years of experience, preferably with a logistics background.
• Claims investigation or validation experience in logistics.
• Strong Excel and communication skills.
• Focus on validation for approval or decline of claims.
• Experience in E‑Commerce or social media platforms is a plus.

Responsibilities

• Receive, review, and process customer claims related to lost, damaged, delayed, or misdelivered shipments.
• Investigate claims by reviewing shipment records, POD, GPS logs and other documents.
• Coordinate with Operations, Warehouse, Customer Service, Dispatch, and Delivery Teams to gather information.
• Recommend resolutions including reimbursement, replacement, or denial when applicable.
• Identify recurring claim trends and suggest process improvements.

Skills

Excel

Communication skills

Attention to detail

Job description

We are looking for a detail-oriented and customer-focused Claims & Arbitration Associate to join our Logistics Team. The successful candidate will be responsible for handling and investigating shipment-related claims, including lost, damaged, delayed, or misdelivered packages.

Job Description:

• Receive, review, and process customer claims related to lost, damaged, delayed, or misdelivered shipments.

• Investigate claims by reviewing shipment records, proof of delivery (POD), GPS logs, and other supporting documents.

• Coordinate with Operations, Warehouse, Customer Service, Dispatch, and Delivery Teams to gather necessary information for claim investigations.

• Recommend appropriate claim resolutions, including reimbursement, replacement, or claim denial when applicable.

• Identify recurring claim trends and recommend process improvements to minimize future incidents.
  

Qualifications:

1. At least 1-2years of experience, preferably with a logistic background

2. With claims investigation or validating experience (Logistic Industry)

3. Good Excel and Communication skills.

4. Focus on validation (lost, delayed and damaged) for approval or decline claims.

5. Experience in E-Commerce or other social media platforms is an advantage.

Job Type: Full-time

Benefits:

• Paid training

• Pay raise

• 12 Leave Credits

Work Location: In person (BGC, Taguig)

Work Schedule: 6 working days a week