Claims Administrator

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 469,000 - 737,000; Full time

Benefits offered by this job

Great Place to Work

Global trips

Medical care

Flexible work setup

Training & development

Job summary

Hammerjack Pty Ltd, a leading Australian claims services company, is seeking a claims administrator to support end-to-end claims management. You will manage a shared inbox, log new claims, track progress, and communicate with policyholders and third parties to resolve issues efficiently.

The role offers a hybrid work setup in Manila with Australian hours (6am–3pm PHT), opportunities for growth, training, and comprehensive medical care, aligned with a collaborative, high-performing team.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3+ years experience in claims administration in insurance/financial services.
• Strong speed and accuracy in data entry with high attention to detail.
• Excellent written and verbal communication skills.
• Intermediate computer skills and comfort with digital systems.

Responsibilities

• Manage a shared inbox and process daily claims-related tasks promptly.
• Log new claims accurately into the system and track progress through the claims lifecycle.
• Manage calls to follow up on claim queries and communicate with stakeholders.
• Provide timely support to clients, policyholders, and third parties to resolve claims.
• Adhere to company policies and procedures to mitigate risk and ensure compliance.
• Perform ad hoc duties to support the claims team and workflow efficiency.

Skills

Data entry accuracy

Communication skills

Team collaboration

Attention to detail

Education

Bachelor's in Business Admin

Tools

CRM software

Data systems

Job description

Join a leading Australian claims services company delivering end-to-end motor assessment and repair solutions - Established in 2014, the business has earned multiple industry awards and provides nationwide coverage across Australia and New Zealand.

The Opportunity

Your expertise in claims administration and fast, accurate data entry will ensure smooth, end-to-end management of the claims lifecycle. You'll monitor shared inboxes, liaise with stakeholders, and ensure claims are processed efficiently, all while building your skills and career within a collaborative, high-performing team.

Why join us

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

ASW is my second home and family. They have opened a lot of opportunities for me . - Underwriting Assistant, ASW Philippines.

What You'll Do

• Manage a shared inbox and action daily claims-related tasks promptly.
• Log new claims accurately into the system and track progress through the claims lifecycle.
• Manage calls as required to follow up on claim-related queries and maintain effective communication with all stakeholders.
• Provide timely support to clients, policyholders, and third parties to ensure seamless claim resolution.
• Adhere to company policies and procedures to mitigate risk and maintain compliance.
• Perform ad hoc duties as required to support the claims team and workflow efficiency.

Key Criteria

• Bachelor's Degree in Business Administration, Office Management, or related program.
• At least 3 years experience in claims administration in an insurance, financial services or related industry.
• Strong speed and accuracy in data entry, with high attention to detail.
• Effective written and verbal communication skills.
• Intermediate computer skills and confidence with digital systems.
• Ability to work proactively and collaboratively in a team environment.
• Personable, approachable, and committed to providing excellent client service.

Work setup:

• Manila (BGC, Taguig): Australian hours (6am – 3pm PHT) with a hybrid setup (3 days onsite, 2 days remote).