Chief Commercial Officer

New Media Services, Pty. Ltd.; Tili; On-site; PHP 4,800,000 - 8,000,000; Full time

Job summary

New Media Services, Pty. Ltd. in the Philippines seeks a strategic Chief Commercial Officer to lead end-to-end commercial strategy across Marketing, Sales and Customer Success.

You will own the entire client lifecycle, from generating leads to expanding partnerships and optimizing profitability. The ideal candidate combines strategic leadership with hands-on execution, using data and financial metrics to drive sustainable growth and value for clients and the business.

Qualifications

• Extensive experience in senior commercial leadership in BPO/outsourcing or related B2B services.
• Proven track record managing the full commercial client lifecycle.
• Experience acquiring B2B clients and growing recurring revenue.
• Experience leading Marketing, Sales, and Customer Success functions.
• Strong understanding of B2B sales cycles, negotiations, and pricing.
• Experience managing revenue forecasts and budgets.
• Analytical with ability to drive revenue while preserving margins.
• Excellent leadership and stakeholder management.
• Ability to translate strategy into actionable plans.

Responsibilities

• Develop and execute commercial strategies to grow revenue and profitability.
• Oversee Marketing, Lead Generation, and demand generation initiatives.
• Lead new business development, sales strategy, negotiations, and client acquisition.
• Strengthen client relationships, reduce churn, and improve retention.
• Identify opportunities for upselling and account expansion.
• Monitor KPIs: revenue, pipeline, CAC, and profitability.
• Align cross-functional teams with growth objectives and leadership.

Skills

Commercial leadership

Full lifecycle management

BPO/ outsourcing experience

Marketing, Sales & CS leadership

B2B sales cycles

Strategic account management

Financial analytics

Negotiation & leadership

Strategy to action

Job description

About New Media Services

New Media Services (NMS) is a business process outsourcing (BPO) company providing business support and outsourcing solutions to clients. We are looking for a commercially driven leader who can accelerate revenue growth, strengthen client relationships, and build scalable commercial strategies to support the company's continued growth.

Role Overview

The Chief Commercial Officer (CCO) will lead the company's end-to-end commercial strategy, overseeing Marketing, Sales, and Customer Success. This role is accountable for the entire client lifecycle, from generating qualified leads and acquiring new clients to retaining existing accounts, driving upsells, and expanding client partnerships.

The ideal candidate combines strategic leadership with hands‑on commercial execution, using data, customer insights, and financial performance metrics to drive sustainable and profitable growth.

Key Responsibilities

• Commercial Strategy: Develop and execute strategies to grow revenue, improve profitability, and achieve business targets.

• Marketing & Lead Generation: Oversee marketing initiatives, brand positioning, demand generation, and qualified sales pipeline development.

• Sales & Client Acquisition: Lead new business development, sales strategy, negotiations, proposals, and client acquisition.

• Customer Success & Retention: Strengthen client relationships, minimize churn, and improve client satisfaction and retention.

• Account Growth & Expansion: Identify opportunities for upselling, cross‑selling, additional contracted seats/FTEs, and expanded service engagements.

• Commercial Performance: Monitor revenue, pipeline, acquisition costs, account profitability, and other KPIs to guide decisions and improve results.

• Cross‑Functional Leadership: Align Marketing, Sales, and Customer Success with company objectives and collaborate with executive leadership on growth priorities.

Required Qualifications

• Extensive experience in senior commercial leadership, business development, sales, or revenue management, preferably in the BPO, outsourcing, or related B2B services industry.

• Proven track record of managing the full commercial client lifecycle, encompassing marketing and lead generation, new business acquisition, client relationship management, retention, upselling, cross‑selling, and account expansion.

• Demonstrated success in acquiring B2B clients, growing recurring revenue, expanding existing accounts, and achieving commercial growth targets.

• Experience leading or overseeing Marketing, Sales, and Customer Success or Account Management functions.

• Strong understanding of B2B sales cycles, pipeline management, commercial negotiations, contract development, and strategic account management.

• Experience managing revenue forecasts, commercial budgets, pricing strategies, customer acquisition costs, and account profitability.

• Strong financial and analytical capabilities, with the ability to drive revenue growth while maintaining healthy gross margins and sustainable client profitability.

• Excellent leadership, negotiation, communication, stakeholder management, and decision‑making skills.

• Ability to translate commercial strategy into actionable plans, lead cross‑functional teams, and deliver measurable business outcomes.

Key Performance Indicators (KPIs)

Performance will be measured against the following commercial and financial outcomes:

1. New Monthly Recurring Revenue (MRR): Revenue generated from new clients.

2. Qualified Sales Pipeline: Value of qualified sales opportunities.

3. Customer Acquisition Cost (CAC): Cost of acquiring new clients.

4. Net Revenue Retention (NRR): Revenue retained and expanded from existing clients, accounting for contraction and churn.

5. Client Churn Rate: Percentage of clients lost over a defined period.

6. Gross Profit from Accounts: Profitability of client relationships.

7. BPO-Specific Growth Metrics: New contracted seats/FTEs, seat expansion, and gross margin per client.