Chat Support Healthcare Non-Voice Account

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Healthcare account training

Career growth opportunities

Continuous learning and upskilling

Job summary

Caldwell Communications is hiring a Customer Service Representative for our Healthcare Account in Quezon City. This onsite, full-time role offers paid training from day one and a shifting schedule supporting healthcare services. Fresh graduates are welcome and no BPO experience is required.

You will handle inquiries via phone, chat, or email, provide accurate account information, and escalate issues per procedures. Strong English communication and basic computer skills are essential.

Qualifications

• High School or Senior High School graduate.
• No BPO experience required.
• Fresh graduates and first-time job seekers welcome.
• Career shifters encouraged to apply.
• Good English communication skills.
• Basic computer and typing skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle inquiries via phone, chat, or email.
• Assist with healthcare account and service concerns.
• Help with appointment, coverage, and benefits inquiries.
• Provide accurate account information.
• Document customer interactions.
• Escalate complex concerns when necessary.
• Follow privacy, quality, and compliance guidelines.

Skills

Good English

Typing skills

Customer service

Problem solving

Education

High school diploma

Job description

Job Overview

• Position: Customer Service Representative – Healthcare Account
• Location: West Avenue, Quezon City
• Salary: Up to ₱26,000 monthly basic salary
• Work Setup: Onsite
• Employment: Full-time
• Experience: No BPO experience required
• Schedule: Shifting

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Healthcare account training
• Career growth opportunities
• Continuous learning and upskilling

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers welcome
• Career shifters encouraged to apply
• Good English communication skills
• Basic computer and typing skills
• Good customer service and problem-solving skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries through phone, chat, or email
• Assist with healthcare account and service concerns
• Help with appointment, coverage, and benefits inquiries
• Provide accurate account information
• Resolve concerns based on account procedures
• Document customer interactions
• Escalate complex concerns when necessary
• Follow privacy, quality, and compliance guidelines

Training & Work Setup

Paid training starts from Day 1. Training covers healthcare account processes, customer service, account systems, communication, problem-solving, privacy procedures, and proper escalation.

Main Site

West Avenue, Quezon City

Other possible sites include

Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne.

Frequently Asked Questions

Do I need BPO experience?

No. BPO Experience Is Not Required.

Do I need healthcare experience?

No. Paid training will be provided.

Who can apply?

High School and Senior High School graduates, fresh graduates, first-time job seekers, and career shifters are welcome.

Is this work-from-home?

No. This is an onsite position in Quezon City with a shifting schedule.