Chat Support Agent - Flight Booking Account Specialist

Bellsoft Global; Mandaluyong; In loco; PHP 180.000 - 280.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary packages

HMO on day one

Performance-based incentives

Allowance

Bonuses

Descrizione del lavoro

Bellsoft Global is seeking frontline support staff to handle customer inquiries and resolve issues on-site in Manila. The role emphasizes quick and effective resolution, accurate record-keeping, and up-to-date knowledge of company policies.

You will join a team-focused environment, perform basic troubleshooting, and engage in on-site interviews. On-site presence is required, with opportunities for performance-based incentives and benefits.

Competenze

• High school graduates or equivalent, including college undergraduates.
• Prior experience in a related field is desirable but not mandatory.
• Able to work on-site.
• Amenable to attending an on-site interview.

Mansioni

• Resolve customer inquiries, concerns, or complaints effectively and upscale issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers.
• Contribute to a positive and collaborative team environment.
• Perform basic troubleshooting when necessary.

Conoscenze

Customer service

Communication

Problem solving

Formazione

High school graduate

College undergraduate

Descrizione del lavoro

Job Description

What's in it for you?

• Competitive Salary packages
• HMO on the first day
• performance-based incentives
• Allowance
• Bonuses

Job Responsibilities

• Resolve customer inquiries, concerns, or complaints effectively and upscale issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.
• Perform basic troubleshooting when necessary.

Job Qualifications

• High school graduates or equivalent, including college undergraduates.
• Prior experience in a related field is desirablebut not mandatory.
• Able to work on-site..
• Amenable to attending an on-site interview.