Chat-Only CSR for International Accounts - Growth & Perks

Afni, Inc.; Quezon City; On-site; PHP 212,000 - 312,000; Full time

Benefits offered by this job

Salary to PHP19k

Incentive up to PHP9k

HMO coverage (4 dependents)

Medical reimbursement PHP10k yearly

Life Insurance

Paid Training

Growth opportunities

Job summary

Afni Philippines is hiring Chat Support Representatives (CSR) to support our team at Commonwealth Ave., Quezon City. You will provide exceptional customer service through chat, addressing inquiries and resolving issues with a customer-first mindset.

Requirements include at least 6 months of BPO experience handling international accounts, a high school diploma, strong communication skills, learning agility, and the ability to work in a paperless environment with stringent information security.

Qualifications

• 6 months of BPO experience handling international accounts
• High school diploma
• Strong communication skills (conversational, confident, spontaneous, relational)
• Strong comprehension and learning agility
• Able to work in a paperless environment with stringent information security measures
• Must provide NBI clearance before start date

Responsibilities

• Provide excellent customer service via chat to customers.
• Handle inquiries and resolve issues with a customer-first approach.
• Maintain accurate records and adhere to privacy and security guidelines.

Skills

BPO experience

Strong communication

Learning agility

Education

High school diploma

Job description

Afni Philippines is hiring Chat Support Representatives (CSR) to support our team at Commonwealth Ave., Quezon City. You will provide exceptional customer service through chat, addressing inquiries and resolving issues with a customer-first mindset.

Requirements include at least 6 months of BPO experience handling international accounts, a high school diploma, strong communication skills, learning agility, and the ability to work in a paperless environment with stringent information security.