Chat & Email Support Specialist — Sign-On Bonus

Alorica; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Php 30,000 Sign-On Bonus

Job summary

A customer service company in Quezon City is looking for a Non-Voice Customer Service Representative to provide excellent support through chat and email. Key responsibilities include assisting customers with issues, maintaining records, and collaborating with team members. Ideal candidates should possess strong communication skills, patience, and the ability to work in a fast-paced environment. This is a full-time position with a Php 30,000 sign-on bonus.

Qualifications

• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong communication skills, both written and verbal, with a focus on customer satisfaction.
• Patience and empathy when dealing with customer concerns.

Responsibilities

• Provide exceptional non-voice customer service support through chat and email.
• Assist customers in troubleshooting issues and providing effective solutions.
• Maintain detailed records of customer interactions and transactions.

Skills

Strong communication skills

Patience

Empathy

Ability to multitask

Team player

Education

High/Senior High School

Tools

Customer service software

Job description

A customer service company in Quezon City is looking for a Non-Voice Customer Service Representative to provide excellent support through chat and email. Key responsibilities include assisting customers with issues, maintaining records, and collaborating with team members. Ideal candidates should possess strong communication skills, patience, and the ability to work in a fast-paced environment. This is a full-time position with a Php 30,000 sign-on bonus.