Chat & Email Customer Support Associate — 4-Month Onsite

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 312,000; Full time

Job summary

Symbos is seeking Customer Support Associates for a four-month fixed-term onsite role in Ortigas, Philippines. You will handle chat and email inquiries, perform back-office processing and manage order- or account-related concerns with accuracy and care.

The role requires a Senior High School Graduate with 6–12 months BPO experience and strong written English. Expect structured training, monitoring and a collaborative team environment.

Qualifications

• Senior High School or equivalent.
• 6–12 months BPO experience preferred, especially back-office/chat/email.
• Strong written English communication skills for professional responses.
• High attention to detail with good organisational abilities.

Responsibilities

• Respond to customer enquiries via chat and email in a professional manner.
• Update orders, handle delivery enquiries and account concerns.
• Complete data updates and order processing accurately.
• Maintain clear records of interactions across systems.
• Meet turnaround times and escalate when needed.

Skills

Written English comms

Attention to detail

Time management

CRM familiarity

Education

Senior High School

Tools

CRM systems

Ticketing platforms

Job description

Symbos is seeking Customer Support Associates for a four-month fixed-term onsite role in Ortigas, Philippines. You will handle chat and email inquiries, perform back-office processing and manage order- or account-related concerns with accuracy and care.

The role requires a Senior High School Graduate with 6–12 months BPO experience and strong written English. Expect structured training, monitoring and a collaborative team environment.