Chat and Email Support with atleast 1 Month BPO Experience

Six Eleven Global Services and Solutions, Inc.; Davao City; On-site; PHP 167,000 - 290,000; Full time

Job summary

Six Eleven Global Services and Solutions, Inc. in the Philippines is seeking a detail‑oriented Chat & Email Support to handle customer inquiries via chat and email, providing clear written responses and maintaining quality across all interactions.

The role requires an SHS graduate with at least 1 month of BPO or customer service experience, strong English writing, and a professional, patient demeanor. Training and growth opportunities are available.

Qualifications

• SHS graduate or higher; college undergraduates or graduates welcome.
• Minimum 1 month BPO or customer service experience (non-voice or voice).
• Written English communication with good grammar, spelling, punctuation.

Responsibilities

• Handle customer inquiries via chat and email promptly and professionally.
• Maintain high quality, efficiency, and accuracy standards across all written interactions.
• Adapt quickly to product updates, processes, and internal tools.

Skills

Reading comprehension

English written communication

Problem solving

Attention to detail

Professional demeanor

Education

Senior High School graduate

College undergraduates welcome

Job description

Chat & Email Support

Job Description

We are seeking detail-oriented and articulate Chat & Email Support to join our customer service team. In this role, you will be the primary point of contact for our customers through non‑voice channels (chat and email). You will resolve inquiries, troubleshoot issues, provide product/service information, and ensure an exceptional customer experience through written communication.

Key Responsibilities:

• Handle customer inquiries via chat and email promptly and professionally.

• Maintain high quality, efficiency, and accuracy standards across all written interactions.

• Adapt quickly to product updates, processes, and internal tools.

Job Qualifications

Educational Background & Experience:

• At least a Senior High School (SHS) Graduate (College undergraduates or graduates are also welcome).

• Minimum of 1 month BPO / Customer Service experience (Non‑voice or Voice background).

Skills & Competencies:

• Strong Reading Comprehension: Ability to quickly understand complex customer inquiries and technical processes.

• Good English Written Communication: Excellent grammar, spelling, punctuation, and typing skills.

• Problem‑Solving & Attention to Detail: Capability to research information efficiently and provide clear, accurate solutions.

• Professional Demeanor: Customer‑centric mindset with empathy, patience, and a positive attitude.