Associate I, BPS Operations Processing

fis; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

FIS is seeking a detail-oriented professional to research and resolve customer chargebacks in a fast-paced BPO/financial services environment. You will conduct thorough transaction analysis, document interactions, and ensure compliance with banking regulations while maintaining high-quality service.

The role emphasizes customer focus, effective written and verbal communication, and the ability to work with merchants and cardholders.

Qualifications

• Minimum 1 year experience in BPO/Financial/Banking domain.
• Strong written and verbal communication skills.
• Financial/Banking domain experience is not required but preferred.
• High School Diploma required.
• Results orientation and customer focus.
• Ability to foster relationships and negotiate when needed.
• Demonstrated resilience, motivation, and attention to detail.

Responsibilities

• Research and resolve customer chargebacks with detailed transaction analysis.
• Document actions taken including calls to merchants and cardholders.
• Apply bank and card industry regulations to resolve disputes.
• Potentially compile statistics on chargebacks for identifying patterns.
• Meet KPI targets per SLA and quality standards.
• Liaise with customers and third parties via inbound/outbound calls.
• Process additional dispute requirements including Section 75.

Skills

Communication Skills

Attention to Detail

Problem Solving

Resilience

Customer Focus

Relationship Building

Education

High School Diploma

Job description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Responsible for research and resolution of customer charge backs.
• Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
• Applies bank and card industry regulations and practices in resolving disputes.
• May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.
• Achieves Key Performance Indicators (KPI'S) in line with Service Level Agreements including quality standards.
• Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues and compiling written responses.
• Processing other Dispute requirements including Section 75

What you bring:

• Minimum 1 Year experience is required working in BPO/Financial/Banking domain.
• Good Communication Skills
• Financial/Banking Domain is not mandate but preferred
• High School Diploma
• Results Orientation
• Customer Focus
• Fostering Relationships
• Effective Communication - Written and Oral & Strong questioning, negotiating/probing skills Other for Interview Questionnaire
• Resilience and Motivation
• Attention to Detail and Quality Orientation
• Assimilate and Analyze Information - Problem Solving

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .