Chargeback & Acquiring Analyst — Disputes & Resolution Expert

BDO Unibank; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

BDO Unibank is seeking a Chargeback Acquiring Analyst to analyze, process and monitor chargeback transactions with strict adherence to brands rules and timelines. The role focuses on accurate resolution, representment processing, and documentation quality to minimize losses.

The candidate should hold a bachelor's degree and have at least 3 years in credit card chargebacks, with willingness to work on site in Ortigas, Metro Manila.

Qualifications

• Bachelor's degree required.
• At least 3 years of experience in credit card business, particularly chargebacks.
• Willing to work on site in Ortigas.

Responsibilities

• Reviews, analyzes and resolves incoming chargeback transactions through retrieval and representment processing.
• Monitor dispute cases and ensure compliance with brands rules and set policies and procedures to avoid operational loss/lapses.
• Thoroughly review the accuracy of cases and ensure the completeness of documentation prior to processing representment.
• Ensures updating of all chargebacks received on the final resolution of each case.

Education

Bachelor's degree

Job description

BDO Unibank is seeking a Chargeback Acquiring Analyst to analyze, process and monitor chargeback transactions with strict adherence to brands rules and timelines. The role focuses on accurate resolution, representment processing, and documentation quality to minimize losses.

The candidate should hold a bachelor's degree and have at least 3 years in credit card chargebacks, with willingness to work on site in Ortigas, Metro Manila.