Chargeback Acquiring Analyst

BDO Unibank; Senator Ninoy Aquino; On-site; PHP 360,000 - 480,000; Full time

Job summary

BDO Unibank, Inc. in the Philippines seeks a Chargeback Acquiring Analyst to analyze, process, and monitor chargeback transactions and ensure compliance with brands rules within the Ortigas area.

The role focuses on accurate case review, timely representment processing, and meticulous documentation. On-site work will be required in Ortigas.

Qualifications

• Bachelor's degree holder
• At least 3 years of experience in credit card business, particularly in chargeback
• Willing to work on site and be assigned in Ortigas

Responsibilities

• Reviews, analyze and resolves incoming chargeback transactions through retrieval and representment processing
• Monitor dispute cases and ensure compliance with Brands Rules and set policies and procedures to avoid operational loss/lapses
• Thoroughly review the accuracy of cases and ensure the completeness of documentation prior to processing representment
• Ensures updating of all chargebacks received on the final resolution of each case

Skills

Chargeback handling

Dispute analysis

Document review

Education

Bachelor's degree

Tools

Dispute management system

Job description

Job Description:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise“We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Chargeback Acquiring Analyst is responsible for analyzing, processing and monitoring chargeback transactions. Ensures compliance to Brands Rules and set time frames for chargeback representment processing and documentations. Accuracy of action taken for all chargeback transactions.

Key Responsibilities

• Reviews, analyze and resolves incoming chargeback transactions through retrieval and representment processing
• Monitor dispute cases and ensure compliance with Brands Rules and set policies and procedures to avoid operational loss/lapses
• Thoroughly review the accuracy of cases and ensure the completeness of documentation prior to processing representment
• Ensures updating of all chargebacks received on the final resolution of each case

Qualifications

• Must be a bachelors degree holder
• With at least 3 years of experience in credit card business particularly in chargeback
• Willing to work on site and be assigned in Ortigas