Channel & Platform Experience Manager (UI/UX, Figma)

Metrobank; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Metrobank is seeking a Channel Manager for Platform Management to drive platform performance through data analytics, customer journey optimization, financial planning, and vendor management.

You will create analytics dashboards, map customer journeys, and ensure data-driven decisions align with business and regulatory objectives. The role requires collaboration across teams and strong problem-solving skills to enhance digital experiences and operational efficiency.

Qualifications

• Bachelor’s degree in Business, Finance, or Information Technology.
• Certifications in relevant topics (UX, design thinking, PM, Agile) are desirable.
• At least 3 years relevant work experience in fintech, telco, FMCG, or banking setup.

Responsibilities

• Create, manages, and enhances analytics dashboards tracking digital usage, engagement, customer journeys, and operational KPIs.
• Conduct deep dive analysis on transaction patterns, customer pain points, and behaviors to drive improvements.
• Maps and documents assigned customer journeys across digital touchpoints in collaboration with channel managers.
• Provides data-driven insights on user experience issues, delays, or bottlenecks affecting the end-to-end journey.

Skills

Data analytics

Vendor management

Customer journey

Cross-functional collaboration

Problem solving

Team player

Education

Bachelor’s degree in Business/Finance/IT

Tools

Excel

PowerPoint

Word

Job description

Metrobank is seeking a Channel Manager for Platform Management to drive platform performance through data analytics, customer journey optimization, financial planning, and vendor management.

You will create analytics dashboards, map customer journeys, and ensure data-driven decisions align with business and regulatory objectives. The role requires collaboration across teams and strong problem-solving skills to enhance digital experiences and operational efficiency.