Change Manager

Metrobank; Taguig; On-site; PHP 558,000 - 892,800; Full time

Job summary

Metrobank is seeking a Change Manager responsible for overseeing and enforcing the IT Change Control process. The role involves ensuring that all technology changes are systematically logged, assessed, authorized, and executed. Responsibilities include managing change requests, facilitating review sessions, and coordinating activities across various departments. The position demands strong organizational skills and the ability to work collaboratively with diverse teams to ensure successful implementation of changes.

Qualifications

• Experience in overseeing and enforcing change control processes.
• Ability to assess and categorize change requests based on risk and impact.
• Strong organizational and communication skills.

Responsibilities

• Oversee IT Change Control process for technology changes.
• Ensure technology changes are logged, assessed, and authorized.
• Maintain and manage deployment and activity calendar.

Job description

This role is open for both iAspire candidates and external talents. We encourage you to refer candidates to this role.

Position Title

Change Manager

Job Summary

The Change Control Manager is responsible for overseeing and enforcing the IT Change Control process to ensure all technology changes are implemented in a controlled, compliant, and risk aligned manner. The role establishes, governs, and continuously improves change control standards to ensure that technology changes are systematically logged, reviewed, assessed, authorized, scheduled, and deployed—balancing risk, quality, and timeliness in accordance with organizational control requirements.

Responsibilities

Change Assessment and Approval

• Ensure all technology changes are formally logged, classified, and tracked within the centralized change management system to provide visibility, accountability, and audit readiness.
• Assess and categorize change requests, determining appropriate approval paths based on risk, impact, and complexity.
• Standard Change - Pre‑authorized, low‑risk, repeatable changes that follow a defined and documented procedure.
• Normal Change - Changes that require formal assessment and authorization due to potential impact or risk changes that affect business operations.
• Emergency Change - Changes required to restore service or resolve a critical incident or security vulnerability.
• Facilitate and govern change review sessions to support informed, timely, and risk aligned decision making.
• Approve minor changes in accordance with policy and escalation changes requiring Change Advisory Board approval.

Change Control Assurance

• Verify readiness for production deployment by confirming completion of required documentation, testing evidence, approved implementation and rollback plans, and all necessary business, technical, and control approvals.
• Review and assess change risk, business impact, technical dependencies, and potential service disruptions of the deployment activity.
• Ensure all deployment requests follow defined change control policies, procedures, and approval workflows.

Deployment and Activity Calendar Management

• Maintain and manage the deployment and activity calendar to ensure timely, coordinated, and conflict‑free execution of initiatives.
• Coordinate with project managers, development, operations, security, and business units to align activities with approved timelines.
• Monitor calendar changes, dependencies, and risks, ensuring proactive resolution of scheduling conflicts.
• Provide accurate visibility and reporting on upcoming deployments, milestones, and major activities.

Post‑Implementation Review and Closure

• Participate in post‑implementation reviews to verify that implemented changes deliver the intended and approved outcomes.
• Evaluate any incidents, defects, or operational issues arising from implemented changes.