Change Management Analyst

Converge ICT Solutions Inc.; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Converge ICT Solutions Inc. is seeking a Change Management Analyst to drive the people side of change during system rollouts, digital transformations, and process optimization projects.

You will work with Business, IT, HR, and the PMO across the full change lifecycle, including readiness, communications, training, and post-go-live reinforcement. We value practical knowledge of change frameworks, data analytics, and the ability to translate technical features into business benefits for diverse

Qualifications

• 2-5 years of relevant experience as Change Management Analyst or related roles.
• Experience across all phases of software rollout or digital transformation lifecycle.
• Proficient in change management frameworks (e.g., Prosci ADKAR).
• Strong data analytics and dashboarding using Excel/Power BI.

Responsibilities

• Own end-to-end operational execution of the people side of change during system rollouts.
• Collaborate with Business, IT, HR, and PMO across the change lifecycle.
• Conduct baseline readiness assessments and impact mapping.
• Develop communications and training deployment plans.
• Audit post-go-live adoption and reinforcement tracking.

Skills

Empathetic communication

Organized & detailed

Cross-functional diplomacy

Tools

Excel

Power BI

Jira dashboards

Job description

The Change Management Analyst owns the end-to-end operational execution of the people side of change during system rollouts, digital transformations, and process optimization projects. Working closely with Business, IT, HR, and the PMO, this role is responsible for the entire change lifecycle: from initial baseline readiness assessments and impact mapping, through communications and training deployment, to long-term post-go-live adoption auditing and reinforcement tracking.

Qualifications

Experience(Preferrably)

• 2-5 years of relevant experience as a Change Management Analyst, PMO Analyst, HR Transformation Specialist, or Corporate Communications Coordinator.

• Proven experience participating across all phases of a software rollout, digital transformation, or system implementation lifecycle (from kickoff to post-launch).

Technical & Core Competencies

• Methodology Mastery: Practical understanding and application of change management frameworks (e.g., Prosci ADKAR).

• Data Analytics & Dashboarding: Strong proficiency in gathering raw metrics from surveys or systems, organizing data, and building clear tracking dashboards (e.g., Excel, Power BI, or Jira dashboards).

• Project Management Lifecycles: Clear understanding of how organizational change milestones align with technical IT project timelines (Waterfall and Agile).

Soft Skills & Working Style

• Empathetic & Clear Communication: Excellent writing and presentation skills; ability to translate complex technical system features into benefit-driven, everyday language.

• Organized & Detailed: High attention to detail with a track record of keeping complex communication schedules, stakeholder lists, and training trackers perfectly up to date.

• Cross-Functional Diplomat: Comfortably collaborating with a diverse matrix of teams, from deeply technical IT developers to non-technical business end-users.