.Change Management.

NCS Group; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

NCS Group is seeking an experienced Change Management professional to facilitate adoption of changes introduced by builds or rollouts. You will support stakeholders, perform impact analyses, and help craft change communications and training materials.

The role emphasizes collaboration with project teams, an emphasis on KPI alignment, and proactive management of resistance to change in a dynamic environment.

Qualifications

• Experience in change management activities within a structured process framework.
• Ability to conduct impact analyses and stakeholder management during change processes.
• Experience with creating and executing Change Management Plans including communications and training.
• Ability to draft communication materials for project updates.

Responsibilities

• Assist and contribute to change management activities within a structured process to facilitate adoption.
• Support stakeholders to ensure full adoption of changes from builds and rollouts.
• Conduct impact analyses, assess readiness, and identify stakeholders.
• Contribute to Change Management Plan creation and execution, including communications and training.
• Assist in designing communication materials for disseminating project updates.

Skills

Change management knowledge

Risk analysis

Resistance analysis

Data analysis for CM KPIs

Planning strategy

Project management lifecycle

Stakeholder management

Agile familiarity

Communication skills

Emotional intelligence

Analytical thinking

Problem solving

Strategic thinking

Team collaboration

Relationship building

Organizational awareness

Results orientation

Job description

• Good understanding of how people go through a change and the change process
• With knowledge of and some work experience on change management principles, methodologies, and tools including risk and resistance analysis and management
• Familiarity with data analysis for CM KPIs
• Organized with a natural inclination for planning strategy and tactics
• Knowledgeable of project management approaches, tools, and phases of the project lifecycle
• Good business & domain mastery and understanding of organizational issues and challenges
• Good level of results orientation
• Familiarity with the different Agile frameworks and how these can be used as input on CM deliverables
• Flexible and adaptable; able to navigate and facilitate change in an ambiguous situation
• Strong communication skills, both written and verbal
• Ability to clearly articulate messages to a variety of audiences
• Must be a team player and able to work collaboratively with and through others
• Ability to establish and maintain strong relationships through effective stakeholder relationship management
• A healthy level of emotional intelligence including some knowledge on organizational awareness
• Good analytical and critical thinking skills
• Good problem solving and decision-making skills
• Familiarity with strategic thinking and applies this as needed

• Good understanding of how people go through a change and the change process
• With knowledge of and some work experience on change management principles, methodologies, and tools including risk and resistance analysis and management
• Familiarity with data analysis for CM KPIs
• Organized with a natural inclination for planning strategy and tactics
• Knowledgeable of project management approaches, tools, and phases of the project lifecycle
• Good business & domain mastery and understanding of organizational issues and challenges
• Good level of results orientation
• Familiarity with the different Agile frameworks and how these can be used as input on CM deliverables
• Flexible and adaptable; able to navigate and facilitate change in an ambiguous situation
• Strong communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Must be a team player and able to work collaboratively with and through others
• Ability to establish and maintain strong relationships through effective stakeholder relationship management
• A healthy level of emotional intelligence including some knowledge on organizational awareness
• Good analytical and critical thinking skills
• Good problem solving and decision-making skills
• Familiarity with strategic thinking and applies this as needed

Minimum Qualifications

Duties and Responsibilities

• Assist and contribute to change management activities within a structured process framework to facilitate the adoption of changes introduced by builds or rollouts.
• Provide support to stakeholders to ensure full adoption of changes resulting from builds and rollouts.
• Conduct impact analyses, assess people readiness, and identify and manage stakeholders throughout the change process.
• Contribute to the creation and execution of the Change Management Plan, including communication, training, and engagement activities.
• Assist in designing and drafting communication materials for disseminating project updates to various stakeholders.
• Provide input and support for designing and delivering training programs.
• Help identify and manage anticipated resistance to change.
• Collaborate with change partners for communication and training activities.
• Work alongside the Project Manager to integrate change management activities into the overall project plan.
• Report progress to the Governance Officer regularly and request progress, risk, and issue information from stakeholders involved in change projects or other initiatives.
• Assist in mobilizing the change network, promoting collaboration, and ensuring active participation in change initiatives.
• Contribute to defining and monitoring Change Management Key Performance Indicators (KPIs) aligned with Business KPIs for the project.
• Other job-related activities that may be assigned from time to time.