Finance Change Manager

Regus Service Centre Philippines BV (ROHQ); Philippines; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Job summary

IWG plc in the Philippines seeks a Change Manager (Individual Contributor) to drive adoption of finance transformation initiatives, partnering with Finance Operations, IT, and Business Stakeholders to translate change impacts into actionable plans.

This hands-on role ensures readiness, minimizes disruption, and sustains benefits through CIA, communications, training, and governance across Finance Services. Hybrid or onsite schedule may apply.

Qualifications

• Bachelor’s degree in Accounting, Finance or related field.
• 5-7 years of experience in change management and communications, project management.
• Experience delivering change impact assessments for finance transformation and ERP implementations.

Responsibilities

• Lead end-to-end Change Impact Assessments (CIA) for finance initiatives.
• Translate CIA outputs into practical adoption strategies and rollout plans.
• Develop targeted communications and training materials to support go-live and Hypercare.
• Establish CIA templates, dashboards and governance aligned with finance controls.

Skills

Change management

Stakeholder management

Project management

Communication

Analytical thinking

Education

Bachelor’s degree in Accounting/Finance

Tools

Dynamics 365

ERP systems

Job description

About the company
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have
made it possible for organizations and individuals everywhere to take a new approach to the
traditional working day. We have over 3,400 locations across over 110 countries allowing millions of
people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With
unique business goals, people and aspirations. They want workspaces and communities to match
their needs. We provide them with choice through our portfolio of brands, covering serviced offices
(Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office
solutions.
Join us at www.iwgplc.com

Job Description: Change Manager (Individual Contributor)

Position Overview
The Change Manager is accountable for driving successful adoption of finance transformation
initiatives by delivering structured change impact assessments, targeted communications, and
adoption strategies. The role ensures that impacts to people, process, technology, controls, and
service delivery are clearly assessed, communicated, and effectively embedded into Finance
Services operations.
This is a hands-on execution role, partnering with Finance Operations, Process Governance, IT,
Automation, and Business Stakeholders to translate change impacts into actionable plans that
enable readiness, minimize disruption, and sustain benefits.

Duties and Responsibilities

1. Change Impact Assessment & Readiness (Core Accountability)
   Lead end-to-end Change Impact Assessments (CIA) for all finance initiatives, including:
   o Process redesign and standardization
   o ERP / system implementations (e.g., Dynamics 365, workflow tools)
   o Automation, controls, and policy changes
   Identify and document impacts across:
   o People (roles, skills, behaviors, capacity)
   o Process (activities, handoffs, SLAs, controls)
   o Technology (systems, data, reports, automation)
   o Governance & Controls (approval matrices, compliance, audit)
   1. Service Delivery (volume, cycle time, customer experience)
      Assess change magnitude, complexity, and risk by stakeholder group
      Perform change readiness assessments and define mitigation actions
      Maintain a structured Change Impact Register with clear ownership and status
2. Change Strategy & Adoption Planning
   Translate change impacts into practical adoption strategies and phased rollout plans
   Define reinforcement mechanisms to ensure changes are embedded into BAU
   Partner with Finance leaders to align change plans with operational realities
   Track and report adoption and readiness metrics
3. Communications Management
   Develop impact-based communication plans tailored by audience and severity of change
   Convert CIA outputs into:
   o Targeted messaging
   o FAQs
   o “What’s changing / What’s not” summaries
   o Role-specific communications
   Create executive-ready materials explaining change impacts and risk areas
   Ensure consistent, timely, and transparent communications across Finance Services
4. Training & Enablement Alignment
   Work with Process Owners and Trainers to ensure training content addresses:
   o Identified change impacts
   o New roles, responsibilities, and controls
   Support go-live and post-go-live phases with Hypercare communications
   Validate that users are equipped to adopt new ways of working
5. Stakeholder Engagement & Risk Mitigation
   Act as the change partner for Finance Transformation, OpEx, and IT initiatives
   Facilitate impact assessment workshops and stakeholder interviews
   Proactively identify resistance and operational risks and implement mitigation plans
   Support leadership with change narratives and decision inputs
6. Governance, Reporting & Continuous Improvement
   Establish and maintain standard CIA templates, tools, and methodologies
   Ensure alignment of change impacts with finance governance and controls
   Produce change impact dashboards and executive summaries
   Capture lessons learned and continuously improve change assessment practices
7. Project Management
   Drive large-scale, high-complexity Finance projects.
   Work closely with Project Sponsors and Key Stakeholders at Senior Leadership level.
   Lead Project Team members from different Finance Towers and other departments in the
   organization.
   Translate project requirements into a comprehensive Project Plan.
   Effectively hold Project Status Meetings and clearly document action, decision and
   discussion points.
   Track all project actions and drive to completion.
   Release substantial and detailed Project Status Reports.
   Change Impact Assessment – Key Deliverables
   The role is explicitly accountable for producing and maintaining the following:
   Change Impact Assessment (CIA) Document
   Stakeholder Impact Matrix
   Change Impact Register / Log
   Readiness & Risk Assessment
   Impact-Based Communication Plan
   Training & Enablement Gap Assessment
   Post-Go-Live Adoption & Impact Review

Qualifications
Bachelor’s degree in Accounting, Finance or related field
5-7 years of experience in change management and communications, project management
Demonstrated hands-on experience delivering change impact assessments for:
o Finance transformation
o ERP or finance system implementations
o Process optimization or operating model changes
Preferably with experience in Finance Services, Finance Shared Services, Banking, or
Professional Services environments
Experience working in global, matrix organizations

Skills & Competencies
Strong understanding of finance processes (P2P, O2C, R2R, FP&A)
Ability to translate CIA outputs into practical action plans
Adaptability to work through an ambiguous and dynamic environment
Excellent stakeholder management and influencing skills
Strong written and verbal communication skills
Highly structured, analytical, and detail-oriented
Comfortable operating independently with minimal supervision

Success Measures
Change impacts identified early and mitigated effectively
High adoption and sustained use of new processes and systems
Reduced post-go-live issues and escalations
Positive feedback from Finance leaders and stakeholders
Consistent use of CIA framework across Finance Services

Working conditions
Standard 40-hour work week; flexibility required for project schedules.
May require occasional evening, weekend, or holiday work during system releases or critical
support windows.
Hybrid or onsite schedule depending on company policy.