Change Management Lead – IT Service, Flexible Hours

MicroSourcing International; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Job summary

MicroSourcing is seeking a Change Management Specialist in Taguig (BGC) for an onsite, dayshift role. You will oversee end-to-end change processes, chair CAB meetings, assess risks, and manage the FSC. Strong ITSM and governance skills are essential, with ITIL Intermediate preferred.

You will collaborate with cross-functional teams to ensure documentation, testing evidence, and rollback plans accompany all changes, driving continuous process improvements while delivering stable services.

Qualifications

• At least 3–5 years of experience in IT Service Management with a focus on Change Management.
• Strong understanding of Change Management lifecycle in a 24/7 high-availability environment.
• Excellent communication and stakeholder management skills.
• Proven ability to influence technical teams and enforce governance standards.

Responsibilities

• Oversee the end-to-end Change Management process to ensure standardized methods are used for efficient handling of all changes.
• Facilitate and chair the Change Advisory Board (CAB) meetings to review high-risk or complex changes.
• Assess risks and impacts of proposed changes to maintain service stability and minimize disruptions.
• Manage the Forward Schedule of Change (FSC) to coordinate timing and prevent resource conflicts.
• Ensure all changes are supported by appropriate documentation, testing evidence, and rollback plans.
• Review post-implementation results to identify trends and drive continuous process improvements.

Skills

IT Service Management

Change Management

Stakeholder management

Governance

Communication

Education

ITIL Intermediate (Service Operations or Change Management)

Job description

MicroSourcing is seeking a Change Management Specialist in Taguig (BGC) for an onsite, dayshift role. You will oversee end-to-end change processes, chair CAB meetings, assess risks, and manage the FSC. Strong ITSM and governance skills are essential, with ITIL Intermediate preferred.

You will collaborate with cross-functional teams to ensure documentation, testing evidence, and rollback plans accompany all changes, driving continuous process improvements while delivering stable services.