Change Management Intern

AvePoint; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Hands-on experience

Mentorship

Potential full-time position

Job summary

AvePoint is seeking a fresh graduate to join the AvePoint Technical Enrichment Program (ATEP) as a Technical Associate. This six-month apprenticeship offers hands-on experience in technical support and project management, with mentorship from senior staff.

You will collaborate with the project management team, contribute to ongoing projects, and gain exposure to product support strategies. A potential full-time role may be offered after successful completion of the program.

Qualifications

• Recent IT/CS/Engineering/Business degree or related field.
• Interest in project management and technical support.
• Strong communication skills, both written and verbal.
• Attention to detail and ability to work independently or in a team.

Responsibilities

• Support planning, execution, and finalization of projects to learn PM basics.
• Assist in development and implementation of product support strategies.
• Coordinate project tasks and deliverables under supervision of senior PMs.
• Utilize software knowledge to provide effective resolutions to customer issues.

Skills

Communication

Teamwork

Organizational skills

Independent work

Microsoft Office

Education

Related IT field degree

Tools

Microsoft Office Suite

Job description

Job Description:

We are a dynamic and innovative company seeking a motivated and enthusiastic Technical Associate to join our team. This is a unique opportunity to gain hands-on experience in technical support and project management through our 6-month AvePoint Technical Enrichment Program (ATEP). As a Technical Associate, you will be an integral part of our team, working closely with our project management team. This program is designed to provide you with a comprehensive understanding of the various aspects of our operations, while also giving you the opportunity to contribute to our ongoing projects.

Responsibilities:

• Support and participate in the planning, execution, and finalization of projects according to strict deadlines and within budget, focusing on learning the core aspects of project management.
• Assist in the development and implementation of product support strategies.
• Assist in coordinating and managing project tasks and deliverables under the guidance of senior project managers.
• Utilizingyour knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries under supervision.
• Participate in team meetings and provide input on possible improvements to products and processes.
• Offers insights and suggestions that contribute to the team's objectives, under the mentorship of more experienced colleagues.
• Collaborate with cross-functional teams to ensure smooth project progression.
• Assist in the preparation of project proposals, timeframes, schedule, and budget.
• Monitor and track project performance and report any issues to the project manager.
• Provide administrative support and other tasks as needed.

Qualifications:

• A recent graduate of a related IT field (IT, Computer Science, Engineering, Business, Management, etc.)
• Strong interest in project management and technical support.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Benefits:

• Gain hands-on experience in a professional work environment.
• Develop skills in project management and technical support.
• Opportunity to work with and learn from experienced professionals.
• Potential for a full-time position upon successful completion of the apprenticeship.

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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