Change Management

NCS Group; Taguig; On-site; PHP 446,000 - 714,000; Full time

Job summary

NCS Group is seeking a Change Management Specialist in Taguig, Philippines. This role focuses on guiding organizational change through structured processes, stakeholder engagement, and KPI-aligned activities during builds and rollouts.

The ideal candidate collaborates with project teams, conducts impactAnalysis, designs communications and training, and supports adoption strategies to minimize resistance and maximize successful change outcomes.

Qualifications

• Experience with change management principles, methodologies, and tools including risk and resistance analysis and management.
• Familiarity with CM KPIs and data analysis.
• Knowledge of project management approaches, tools, and phases of the project lifecycle.
• Strong communication skills, both written and verbal; active listening.
• Ability to build and maintain stakeholder relationships and manage expectations.

Responsibilities

• Assist and contribute to change management activities within a structured process framework to facilitate adoption of changes introduced by builds or rollouts.
• Provide support to stakeholders to ensure full adoption of changes resulting from builds and rollouts.
• Conduct impact analyses, assess people readiness, and identify and manage stakeholders throughout the change process.
• Contribute to the Change Management Plan, including communication, training, and engagement activities.
• Assist in designing and drafting communication materials for disseminating project updates to various stakeholders.
• Provide input and support for designing and delivering training programs.
• Help identify and manage anticipated resistance to change.
• Collaborate with change partners for communication and training activities.
• Work with the Project Manager to integrate change management activities into the overall project plan.
• Report progress to Governance Officer and collect progress, risk, and issue information from stakeholders.
• Mobilize the change network, promote collaboration, and ensure active participation in change initiatives.
• Define and monitor Change Management KPIs aligned with Business KPIs for the project.
• Other related activities as assigned.

Skills

Change management

Stakeholder management

Communication skills

Project management

Risk analysis

Agile familiarity

Analytical thinking

Decision making

Team collaboration

Job description

Job Description:

• Good understanding of how people go through a change and the change process
• With knowledge of and some work experience on change management principles, methodologies, and tools including risk and resistance analysis and management
• Familiarity with data analysis for CM KPIs
• Organized with a natural inclination for planning strategy and tactics
• Knowledgeable of project management approaches, tools, and phases of the project lifecycle
• Good business & domain mastery and understanding of organizational issues and challenges
• Good level of results orientation
• Familiarity with the different Agile frameworks and how these can be used as input on CM deliverables
• Flexible and adaptable; able to navigate and facilitate change in an ambiguous situation
• Strong communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Must be a team player and able to work collaboratively with and through others
• Ability to establish and maintain strong relationships through effective stakeholder relationship management
• A healthy level of emotional intelligence including some knowledge on organizational awareness
• Good analytical and critical thinking skills
• Good problem solving and decision-making skills
• Familiarity with strategic thinking and applies this as needed

Duties and Responsibilities

• Assist and contribute to change management activities within a structured process framework to facilitate the adoption of changes introduced by builds or rollouts.
• Provide support to stakeholders to ensure full adoption of changes resulting from builds and rollouts.
• Conduct impact analyses, assess people readiness, and identify and manage stakeholders throughout the change process.
• Contribute to the creation and execution of the Change Management Plan, including communication, training, and engagement activities.
• Assist in designing and drafting communication materials for disseminating project updates to various stakeholders.
• Provide input and support for designing and delivering training programs.
• Help identify and manage anticipated resistance to change.
• Collaborate with change partners for communication and training activities.
• Work alongside the Project Manager to integrate change management activities into the overall project plan.
• Report progress to the Governance Officer regularly and request progress, risk, and issue information from stakeholders involved in change projects or other initiatives.
• Assist in mobilizing the change network, promoting collaboration, and ensuring active participation in change initiatives.
• Contribute to defining and monitoring Change Management Key Performance Indicators (KPIs) aligned with Business KPIs for the project.
• Other job-related activities that may be assigned from time to time.