Account Officer (Partner Success)

51Talk Philippines; Pasig; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

51Talk Philippines is seeking a dedicated business consultant to manage a portfolio of 20-30 Center Owners, ensuring profitability, compliance, and ongoing confidence in 51Talk. You will oversee health checks, retention, and expansion initiatives, traveling up to 70% of the time across your region.

The role requires 3+ years in account management or SME consulting, a consultative mindset, and the ability to explain technical requirements to non-tech owners.

Qualifications

• Must have a consultative mindset guiding business owners to succeed.
• 3+ years in Account Management, Franchise Support, or SME Consulting and/or B2B client experience.
• Willing to travel 50-70% of the time within the assigned region.

Responsibilities

• Perform monthly Operational Health Checks to ensure facility standards and quality assurance.
• Serve as first point of escalation for inquiries, system issues, or operational concerns; review center performance monthly.
• Lead expansion efforts through capacity planning and renewal/upgrade of hardware; pitch Expansion Plans.
• Organize quarterly Kapihan sessions to share best practices and foster community among owners.

Skills

Consultative mindset

Account management

B2B experience

Travel readiness

Job description

The ideal candidate's goal is partner success and retention. You act as the dedicated business consultant for a portfolio of 20-30 Third-Party Center Owners. Your mandate is to ensure their centers are profitable, their technology is compliant, and their confidence in 51Talk remains high so they expand their seat capacity.

Responsibilities

1. Operational "Health Checks" (Quality Assurance)

• Conduct monthly visits to check facility standards
• Proactively identify problems and solutions that may affect the teaching and learning experience from their centers.
• Enforce the 51Talk standards.

2. Relationship Management (Retention)

• First point of escalation for inquiries, system issues, or operational concerns.
• Review the center’s performance metrics with the owner monthly.
• Gather owners in your region for quarterly "Kapihan" (coffee) sessions to share best practices and build a sense of belonging.

3. Expansion

• Capacity Planning: Identify high-performing centers and pitch the "Expansion Plan"
• Ensure the Partner is renewing their lease and upgrading hardware on time.

Qualifications

• 3+ years in Account Management, Franchise Support, or SME Consulting. Experience managing B2B clients is a plus.
• Must have "Consultative" Mindset; ability to guide business owners how to succeed.
• Tech literate be able to explain and guide non-tech owner on their technical requirements.
• Willing to travel 50-70% of the time within your assigned region.

51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.

Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in many countries in thePhilippines, China, Singapore, Thailand, Malaysia and Middle East. You will be essential in manage good talent and contributing to our company’s growth in thePhilippines