Center Operations Lead for Scalable Growth

Aureus Group Pte Ltd; Santo Niño 1st; In loco; PHP 600.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

Aureus Group Pte Ltd is hiring an Operations Manager to oversee the daily operations of our centre management team and to build backend processes and technology that keep our centres running efficiently.

Your work directly shapes the customer experience and contributes to the company’s growth. The role requires hands-on leadership, process-mindedness and a commitment to compliance and service excellence.

Competenze

• 2+ years of experience in operations, centre management, customer service, or a related field.
• At least 1 year of experience in a team leader or supervisory position.
• Experience in training, onboarding, or mentoring staff is an advantage.
• Bonus: background in education, retail, or service-oriented businesses.

Mansioni

• Oversee the daily operations of the centre management team, ensuring smooth and consistent service across centres.
• Plan and manage staff shift schedules to ensure adequate coverage, including weekends.
• Uphold high standards of customer service and act as the escalation point for customer issues.
• Provide day-to-day support to both customers and employees, resolving operational issues promptly.
• Drive initiatives that strengthen customer satisfaction and brand loyalty.

Conoscenze

Operations leadership

Communication skills

Team leadership

Process improvement

Descrizione del lavoro

Aureus Group Pte Ltd is hiring an Operations Manager to oversee the daily operations of our centre management team and to build backend processes and technology that keep our centres running efficiently.

Your work directly shapes the customer experience and contributes to the company’s growth. The role requires hands-on leadership, process-mindedness and a commitment to compliance and service excellence.